CTH-4 - CTH - Leasing Specialist

REEP MANAGEMENT LLC•San Antonio, TX

1d•Onsite

About The Position

The Leasing Specialist is responsible for leasing apartment homes, delivering exceptional customer service, and supporting daily operational activities of the assigned residential community. This role focuses on driving occupancy, supporting resident retention, and creating a professional and welcoming experience for prospects and residents in alignment with REEP Residential standards. The Leasing Specialist models a positive, solutions-oriented customer service approach consistent with REEP Residential culture and expectations.

Requirements

High School Diploma or GED required.
Previous leasing, sales, or customer service experience preferred.
Strong sales and closing skills
Excellent communication and interpersonal abilities
Customer-focused and solutions-oriented mindset
Organizational and time-management skills
Proficiency in property management software (ResMan, Yardi, AppFolio)

Responsibilities

Conduct property tours and present apartment homes in a professional and engaging manner.
Respond to phone, email, and walk-in inquiries promptly and professionally.
Follow up with prospects to convert leads into executed leases.
Process rental applications and prepare lease documentation accurately.
Maintain knowledge of market conditions and competitor pricing.
Provide excellent customer service to current and prospective residents.
Assist with move-in and renewal processes.
Address resident inquiries and escalate concerns appropriately.
Promote resident retention initiatives and community engagement efforts.
Maintain accurate leasing records and prospect traffic logs.
Assist with posting notices and completing administrative paperwork as directed.
Support marketing initiatives including outreach and digital platforms.
Maintain cleanliness and professional appearance of leasing office and model units.
Support rent collection efforts and assist with delinquency communication as directed.
Ensure compliance with Fair Housing laws and company policies.
Follow company procedures for application screening and documentation.
Maintain confidentiality of resident and company information.