Leasing Specialist

Gillespie Property Management • Lansing, MI

10d • Onsite

About The Position

Leasing Specialists are key players in creating 5-star first impressions. You’ll connect prospects with their perfect home, guide them through the leasing process, and help drive the community’s success from tour to renewal.

Requirements

• High school diploma or equivalent
• Prior customer service experience
• Maintain a professional appearance and positive attitude
• Excellent written and verbal communication skills
• Knowledge of Microsoft Office and Outlook
• Understanding of sales and marketing concepts
• Gillespie Group requires a background and drug screen as a condition of employment.
• A valid driving license, reliable transportation, and current automobile insurance are required.
• The position requires individuals to furnish their own vehicle to fulfill all the job’s functions.

Nice To Haves

• Prior leasing experience preferred but not required

Responsibilities

• Create Memorable First Impressions: Conduct engaging community and apartment tours that highlight features, benefits, and value to prospective residents. Complete pre-tour unit and tour path walks daily to ensure every apartment and tour path meets 5-star standards. Maintain in-depth knowledge of the property and competitive market through site visits, online research, and phone surveys.
• Drive Leasing Success and Revenue: Execute follow-up with prospects to convert leads into leases using proven leasing techniques. Communicate renewal benefits and address any concerns preventing lease extensions. Maximize revenue through exceptional tours, personalized follow-up, and effective closing skills. Apply product knowledge to match customer needs, successfully closing leases.
• Operate with Organization and Efficiency: Manage calendars to track prospect tours, appointments, and meetings. Utilize KNOCK, Microsoft Office, and other property management software for accurate documentation and communication. Adapt seamlessly to working with different apartment home styles and layouts. Ensure adherence to all local, state, and federal Fair Housing regulations.
• Collaborate and Support Community Excellence: Work closely with the leasing and service teams to achieve property performance goals. Maintain clear and consistent communication between departments. Contribute to the community’s cleanliness, curb appeal, and welcoming atmosphere on an ongoing basis.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED