Leasing Specialist

DPMG Prime•Lansing, MI

4d•$18 - $20•Onsite

About The Position

DPMG Prime is a growing property management company serving the Greater Lansing area. We are seeking a dynamic and detail-oriented Leasing Agent to join our property management team. In this vital role, you will be responsible for managing the leasing process from initial inquiry through lease signing, ensuring a seamless experience for prospective residents. Your expertise in property leasing and customer service will help foster positive relationships with tenants while maintaining compliance with Fair Housing regulations. This position offers an exciting opportunity to contribute to a growing community environment while honing your skills in real estate administration and property management. Join us as a Leasing Specialist if you’re passionate about creating value through exceptional service! This role offers the chance to develop your expertise in real estate administration while making a meaningful impact on residents’ lives. We value energetic professionals who thrive in fast-paced environments and are eager to grow within our vibrant team.

Requirements

Proven experience in property leasing or real estate administrative roles with a strong understanding of landlord-tenant law and Fair Housing regulations
Excellent customer service skills combined with effective negotiation abilities to close leases confidently
Strong organizational skills with attention to detail for data entry, filing, and contract management
Office experience including phone etiquette, conflict management, and administrative tasks such as filing and data entry
Ability to handle multiple priorities efficiently while maintaining professional communication at all times
Experience in property leasing, real estate administration, or a customer-facing property management role
Strong understanding of Fair Housing regulations
Excellent written and verbal communication skills with strong phone etiquette
Highly organized with sharp attention to detail for data entry, record-keeping, and contract management
Ability to manage multiple open vacancies simultaneously and prioritize effectively in a fast-paced environment
Comfortable with conflict resolution and professional handling of difficult tenant or prospect interactions
Reliable personal vehicle and valid auto insurance required — local travel to properties for showings and site visits is a regular part of this role

Nice To Haves

Familiarity with LIHTC programs, Section 8 housing assistance, and related compliance standards a plus
Knowledge of property maintenance processes and facilities management principles is advantageous

Responsibilities

Respond promptly to rental inquiries via phone, email, and in person, providing exceptional customer service and detailed information about available properties/units and amenities
Conduct property tours, highlighting features to prospective tenants for all available units to maximize occupancy
Post, refresh, and monitor active listings across all channels daily until leased
Run weekly rent comps; flag pricing adjustments to the Director as needed
Maintain accurate Guest Cards in AppFolio with complete contact information, unit interest, and detailed notes from every prospect interaction
Schedule, confirm, and conduct showings; document every outcome the same day and trigger the appropriate next step for each prospect
Send application links to qualified prospects; monitor the pipeline daily and guide applicants through the process to maximize show-to-apply conversion
Review submitted applications for completeness; coordinate with the Property Manager to initiate screening and background/credit checks through AppFolio
Prepare and process lease agreements and related documents accurately, ensuring compliance with Fair Housing regulations and landlord-tenant law
Manage all vacancy listings in AppFolio — marketing descriptions, photos, pricing, and availability — ensuring all fields meet pre-publish requirements before going live on any syndication channel
Coordinate with maintenance teams to ensure property readiness and facilitate smooth move-ins for new residents
Maintain detailed records of leasing activities, tenant communications, conflict management issues, and legal administrative documentation
Track and report leasing metrics weekly: inquiries received, lead-to-showing conversion, show-to-apply conversion, and vacancy days
Manage DPMG Prime social media accounts — create and schedule content for available units and company updates
Provide general administrative support including scanning, filing, data entry, and phone coverage
Document and escalate property issues observed during showings or site visits with photos and written details
Clock in/out daily using QuickBooks TSheets; accurate time entries required every shift
Represent DPMG Prime professionally in all interactions — in person, by phone, email, and on social media