Leasing Spcialist - TEMP

The Community Builders•Indianapolis, IN

2d•Onsite

About The Position

The Community Builders (TCB) is seeking a Leasing Specialist for a temporary, 6-month lease-up period. This role is primarily a sales position with a strong emphasis on customer satisfaction, meeting goals, and achieving results. The leasing agent will be responsible for the entire sales process, from initial contact to closing the lease, with the goal of minimizing vacancies, maximizing occupancy, and enhancing tenant retention. This position requires excellent customer service skills, the ability to follow up on leads, and assist current residents with resolving issues. The leasing agent will act as the "face of the property" and the "concierge of the community," requiring knowledge of the surrounding area to effectively "sell" it. This role requires 5 days in the office and specialization in Affordable Housing and Tax Credit properties. This is a temporary position anticipated to last for 6 months during the lease-up phase.

Requirements

High-school education or above
Prior experience of at least one year in leasing and affordable housing
Self-starter, self-motivated and requiring minimal supervision
Problem solving skills
Must demonstrate strong sales, customer service, organizational, multi-tasking, communication skills and the ability to close the deal
Attention to detail required
Understands the impact of the first impression and follow up as integral elements of leasing
Knowledge of Federal Fair Housing Laws & Guidelines (training provide).
Familiarity with market rate leasing and LIHTC applications.
Excellent verbal and written communication skills required
Basic computer skills, including Word, Excel and Outlook

Nice To Haves

COS and C3P certifications are preferred but not required.

Responsibilities

Greet, pre-qualify, build rapport, follow up and close the lease with prospects for phone, email and site visit traffic.
Responsible for community and apartment tours, handling objections and selling features and benefits of the neighborhood and the property.
Understand and implement site’s leasing criteria in order to pre-qualify and process applicants.
Ensure that rental applications are processed in a timely manner and work with relevant staff to ensure that the verification process is completed in a timely manner. Target goal is to keep affordable applications processing time under 30 days and market rate applications within 14 days.
Process appropriate denial/ineligible letters in a timely manner and in accordance with TCB policy.
Maintain accurate, up-to-date waiting and transfer lists (if applicable), including purging by TCB policy.
Maintain prospect, applicant and resident data, utilizing TCB standardized forms from guest cards to lease files and entering data from these forms into site logs as required.
Compile reports with traffic/leasing information, work order information and area info as needed for upper management.
Conduct rent comp studies quarterly or as required by the Property Manager.
Assist in developing marketing plans including events, internet ads, print ads, outreach, marketing copy, order marketing materials, placing ads and submitting for approval to TCB’s marketing department.
Collect application fees and deposits as applicable.
Responsible for completing the lease package for each rental, including renewals as applicable, renewal notices and questionnaires.
Complete all follow up including prospects within 24 hours of initial contact/visit and new resident follow up within 30 days after move-in.
Schedule and perform move-in orientations and inspections and maintain resident handbook.
Responsible for the appeal of the rental office show unit and all made-ready vacants.
Schedule leasing office hours in order to meet the expected results, including evenings, weekends and holidays.
Understand and adhere to the AFHMP (Affirmative Fair Housing Marketing Plan), as applicable.
Ability to maintain professional conduct in all situations.
Assist occupancy specialist as needed and as time permits.
May be requested to complete special projects as assigned.