Leasing Specialist

Avanath•Orlando, FL

20h•Onsite

About The Position

Avanath is a property management company focused on providing affordable housing for the workforce. The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. This role requires a high degree of professionalism and positive engagement with residents and staff, with a strong sense for creating community and going the extra mile to ensure positive experiences. Success is driven by building relationships with residents, vendor partners, and regulatory/social services. The role also involves an authentic and professional attitude when addressing concerns, utilizing organizational support services and senior leadership. Active listening and a positive approach are integral to ensuring residents and staff feel seen, heard, and valued.

Requirements

Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience
Thrives in a fast-paced environment.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail
Working knowledge of Yardi Voyager Property Management software

Nice To Haves

Low-income housing and tax credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Flexible schedule that may include evenings and weekends.

Responsibilities

Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units, and communicate related service needs to the Community Manager.
Demonstrate community and apartment/model features and benefits to prospects, applying product knowledge to their needs and closing the sale.
Have prospects complete applications and secure deposits according to company procedures and Fair Housing requirements.
Update availability reports and process applications for approvals.
Ensure apartments are ready for resident move-in on the agreed date.
Follow up on prospects who did not close to attempt to close the sale again, referring them to sister communities if unable to meet their needs.
Secure new resident signatures on appropriate paperwork prior to move-in and orient new residents to the community.
Assist in monitoring renewals, distributing and following up on renewal notices.
Accept rental payments.
Type leases, complete appropriate paperwork, and input information into the Yardi System accurately and in a timely manner.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with various tasks as required.
Consistently implement community policies.
Receive resident requests, concerns, and comments via telephone and in-person visits.
Quickly complete maintenance service requests and inform the maintenance team.
Answer resident questions about the community, repairs, rent, and rules, following up in a timely manner if unable to respond immediately.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community.
Assist in planning resident events and participate as a host for events as directed by the Community Manager.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Manage compliance file maintenance under the direction of the Compliance department and the Community Manager, where applicable.