Leasing Specialist

Woodward Management Partners•Atlanta, GA

About The Position

The Leasing Specialist shows and leases apartments to prospective residents to help maintain projected occupancy, provides exceptional customer service, and resolves resident complaints. Under the direction of the Community Director, the role carries out marketing activities, updates social media accounts, and conducts outreach visits. The Leasing Specialist works as part of the team to meet customer-service standards set by Woodward Management Partners and the Community Director. The position represents the company professionally, follows applicable fair housing, disability-access, and local regulations, and communicates operational concerns to the Community Director. It also supports leasing and renewal processes, resident payment collection, property presentation, and market research.

Requirements

High school diploma or GED equivalent.
At least 1–3 years of customer service experience.
Valid driver's license and dependable transportation.
General knowledge of computers and programs such as Word and Excel.
Ability to walk, squat, bend, climb stairs, and stand for prolonged periods.
Ability to work 2–3 weekends per month.
Must pass a background check and drug screen.

Nice To Haves

Property management experience.

Responsibilities

Represent Woodward Management Partners professionally and maintain a courteous attitude when interacting with residents, vendors, employees, and the public.
Comply with Federal Fair Housing laws, the Americans with Disabilities Act, and applicable city, county, and state rules and regulations.
Communicate issues that could adversely affect property operations or financial success to the Community Director.
Keep the leasing office, amenities, model apartment, and tour path clean and ready to show.
Conduct opening and closing procedures and touch up vacant homes with a sparkling kit as needed.
Screen applicants, process lease paperwork, and collect rental deposits and payments.
Participate in the renewal process and prepare renewal leases for signatures.
Maintain knowledge of community policies, specials, current market conditions, and competitor information.
Assist the Assistant Community Director with timely collection of deposits and rental payments in accordance with company guidelines.
Conduct outreach marketing and update the community Facebook and Instagram accounts at least once per week.
Shop comparable properties regularly and update the market survey.
Maintain a favorable closing ratio and mystery-shop score.
Perform other duties as assigned by the Community Director.