Leasing Specialist

Avanath•Pacifica, CA

18h•Onsite

About The Position

Avanath is a property management company focused on providing affordable housing. The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations. This role requires professionalism, positive engagement, a strong sense of community building, and a drive to create positive experiences for residents and staff. Success is driven by building relationships with residents, vendors, and community partners. The role also involves assessing and resolving resident and staff concerns with an open and professional attitude, utilizing organizational support services and senior leadership. A positive and professional approach, active listening, and integral support are key to ensuring residents and staff feel seen, heard, and valued.

Requirements

Passion for providing exceptional customer service.
2+ years of sales and/or customer relations experience.
Solid computer knowledge, Windows (Word, Excel), internet, and e-mail.
Working knowledge of Yardi Voyager Property Management software.

Nice To Haves

Low-income housing and tax credit experience is highly desired.
Bilingual (English & Spanish) highly desired.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.

Responsibilities

Greet and qualify all prospects.
Record all telephone and in-person visits on guest cards.
Inspect models and available “market-ready” units, and communicate related service needs to the Community Manager.
Demonstrate community and apartment/model features and benefits to prospects and close the sale.
Have the prospect complete the application and secure a deposit according to company procedures and Fair Housing requirements.
Update availability report and process applications for approvals.
Ensure the apartment is ready for the resident to move in on the agreed date.
Immediately follow up on prospects that did not close and attempt to close the sale again.
Refer prospects to sister communities if unable to meet their needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in.
Orient new residents to the community.
Assist in monitoring renewals, distribute, and follow up on renewal notices.
Accept rental payments.
Type leases, complete appropriate paperwork, and input information on the Yardi System accurately and in a timely basis.
Maintain current resident files.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist the management team with other various tasks as required.
Consistently implement policies of the community.
Receive all telephone calls and in-person visits.
Listen to resident requests, concerns, and comments.
Quickly complete maintenance service requests and inform the maintenance team.
Answer resident questions about the community, repairs, rent, rules, etc.
Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
Maintain open communication with Community Manager and Maintenance Supervisor.
Contribute to the cleanliness and curb appeal of the community on a continuing basis.
Assist in planning resident events.
Attend events and participate as a host for any event as directed by the Community Manager.
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.