Leasing Specialist - Multifamily Residential

JLL•Miami, FL

2d•Onsite

About The Position

JLL is seeking a dynamic Leasing Specialist for their brand-new community in Coral Gables. This role is responsible for being the "face of the property," converting prospects into residents, showcasing apartments and amenities, and building relationships. The position involves mastering sales techniques, coordinating resident events, and managing the leasing journey. The ideal candidate thrives in a fast-paced environment, enjoys connecting with people, and values professionalism, innovation, and customer service excellence. JLL offers training, support, and career growth potential.

Requirements

High school diploma or equivalent required.
At least one year of sales and/or customer relations’ experience.
Proficient in property management software (Yardi, RealPage) or other similar property management software.
Excellent customer service skills while maintaining the highest standards of professionalism.
Strong grasp of modern technology and the ability to utilize same in day-to-day job activities.
Computer literate, including Microsoft Office Suite and internet navigation skills.
General office and sales skills.
Excellent oral and written communication skills; strong attention to detail.
Work independently and within a team to build relationships and interact effectively with business partners.
A desire to work within a diverse, collaborative, and driven professional environment.
Positive, professional attitude.
Proactive and take initiative.
Maintain confidentiality and utilize judgment.
Regular attendance is essential to the successful performance of this position.
Must have real estate leasing license or obtain within 120 days of employment if required by state law.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Ensure leasing office, models, vacant units, and common areas meet JLL readiness standards daily and report deficiencies.
Maintain detailed knowledge of the surrounding local market, submarket, and conditions, including contacting and shopping competitors and completing market surveys weekly.
Assist the marketing team to maximize lead generation and manage customer acquisition costs.
Help develop marketing plans that incorporate advertising, internet, outreach marketing, referrals, and cost-effective marketing techniques.
Post regularly on social media channels, coordinate resident events, and conduct neighborhood outreach.
Present the property, model, vacant unit, and amenities to customers in a professional and knowledgeable manner.
Execute sales and closing techniques successfully, including prospect follow-up.
Manage the rental process from start to finish: Respond to phone and email inquiries; Convert the call to an onsite appointment; Input all guest cards and other leasing-related information into property management software daily; Process all rental applications for approval; verify all pertinent information and submit to manager for approval; Notify prospect of results in writing; Prepare lease, required riders, and all addenda for new move-ins.
Manage the move-in process from start to finish: Arrange for new resident to sign lease as well as provide move-in information; Inspect apartment before move-in and report deficiencies to the service manager.
Respond to resident inquiries and concerns promptly.
Document and communicate work order requests to service associates.
Conduct service follow-up phone calls with residents to ensure resident satisfaction.
Assist with other resident-related functions including move-out notices, transfers, work orders, and concern/complaint processing.
Assist Property Manager in meeting established standards regarding the grounds, safety, cleanliness, and general appearance of the property.
Provide superior customer service and communication to residents and prospects in accordance with JLL’s established service standards.
Comply with company policies and procedures, including standards of performance (SOP).
Instill, maintain, and model JLL mission to be the best national management company.