Leasing Specialist

Avanath • Portland, OR

2d • Onsite

About The Position

Avanath is a top property management company providing affordable housing. The company's purpose is to cultivate the American Dream by making a difference in residents' lives through excellent customer service and supporting its workforce. The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community, requiring a high degree of professionalism and positive engagement. The role demands an aptitude for connecting, fostering a sense of community, and building relationships with residents, staff, vendor partners, and regulatory/social services. This includes adopting a collaborative approach to create consistent, favorable circumstances for the organization and communities. The incumbent must demonstrate an authentic, open, and professional attitude when resolving resident and staff concerns, seeking resources as needed. A positive and professional approach involves active listening and understanding that participation and support are integral to Avanath's success, ensuring each resident and staff member feels seen, heard, and valued.

Requirements

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, including Windows (Word, Excel), internet, and e-mail.
• Working knowledge of Yardi Voyager Property Management software.
• Ability to conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.

Nice To Haves

• Low-income housing and tax credit experience.
• Bilingual (English & Spanish).

Responsibilities

• Provides A+ customer service at all times.
• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market-ready” units, communicating related service needs to the Community Manager.
• Demonstrate community and apartment/model, applying product knowledge to prospect needs by communicating features and benefits, and closing the sale.
• Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
• Update availability report and process applications for approvals.
• Ensure the apartment is ready for the resident to move in on the agreed date.
• Immediately follow up on prospects that did not close and attempt to close the sale again, or refer them to sister communities if unable to meet their needs.
• Secure new resident signature(s) on appropriate paperwork prior to move-in and orient new residents to the community.
• Assist in monitoring renewals, distributing, and following up on renewal notices.
• Accept rental payments.
• Type lease and complete appropriate paperwork, inputting information on the Yardi System accurately and on a timely basis.
• Maintain current resident files.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Receive all telephone calls and in-person visits, listening to resident requests, concerns, and comments.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc., following up on a timely basis if unable to respond immediately.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident events, attending and participating as a host for any event as directed by the Community Manager.
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance, where applicable.

Benefits

• Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more!
• Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.
• Development – a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees