Stanton

LSA Management•Atlanta, GA

5d•Hybrid

About The Position

LSA Management is a forward-thinking property management firm dedicated to providing exceptional housing experiences across the Southeast. Combining the expertise and passion of Laurel Street with a long-term owner's commitment to quality and community impact, we create meaningful value for residents, team members, and partners alike. Headquartered in Charlotte, NC, LSA Management currently oversees 4,000 apartment homes and has ambitious plans to expand to 10,000 units by 2030. LSA Management is seeking a highly organized, customer-focused Leasing Specialist with Affordable Housing experience to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships with residents, and possesses strong administrative and compliance skills. The successful candidate will bring a proactive approach to leasing operations, resident relations, file management, and compliance support. Experience with LIHTC leasing, resident recertifications, and affordable housing regulations is highly preferred. This position offers the opportunity to make a direct impact on resident satisfaction, occupancy goals, compliance readiness, and overall property performance.

Requirements

1+ years of Multifamily Leasing experience
Strong customer service and relationship-building skills
Excellent organizational and time management abilities
Detail-oriented with a commitment to accuracy and compliance
Professional written and verbal communication skills
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Ability to manage multiple priorities while maintaining a high level of service

Nice To Haves

Experience in Affordable Housing and LIHTC communities
Experience completing or assisting with annual and interim recertifications
Knowledge of HUD, LIHTC, and Fair Housing guidelines
Experience maintaining compliant resident files and preparing documentation for audits
Experience using Yardi, RealPage, or similar Property Management software
Bilingual candidates encouraged to apply

Responsibilities

Manage prospect inquiries and follow-up activities to convert leads into leases
Conduct property tours and effectively communicate community amenities and benefits
Process applications, verify documentation, collect deposits, and ensure compliance with Fair Housing regulations
Coordinate seamless move-in experiences for new residents
Maintain strong occupancy levels through proactive leasing activities
Assist with or complete LIHTC resident recertifications and related documentation
Maintain organized, accurate, and audit-ready resident files
Ensure resident records comply with affordable housing program requirements
Support compliance initiatives by tracking deadlines, documentation, and reporting requirements
Identify opportunities to improve office organization and operational efficiency
Build positive relationships with residents and serve as a trusted community resource
Follow up on maintenance requests to ensure resident satisfaction
Assist with resident events, engagement initiatives, and retention programs
Address resident concerns professionally and proactively while delivering exceptional customer service
Take ownership of office organization and administrative processes
Anticipate operational needs and recommend improvements
Help create a welcoming, professional, and well-maintained leasing office environment
Partner with the Property Manager to achieve occupancy, compliance, and resident satisfaction goals