Leasing Service Manager

Gabrielli Truck Sales•New York, NY

6d•Onsite

About The Position

The Facility Shop Manager oversees and manages the service operations and personnel for the assigned fleet of the location.

Requirements

Highly developed mechanical background in heavy construction or industrial equipment industry
Great attention to detail and solid organizational skills
Solid teamwork, communications, and interpersonal skills
Customer Oriented
Professionalism
Coordination and Planning
Multi-Tasking
PC Proficiency (Microsoft Office, excel, word, etc, al)
5+ years' experience in dealer service or fleet maintenance operations within the heavy equipment industry
2+ years of experience managing people

Responsibilities

Reports to the Fleet Director
Act as primary interface to customers with daily updates and/or facilitate breakdowns
Communicate performance expectations and company initiatives on a regular basis to employees
Manage and diffuse customer complaints by developing, implementing and communicating plan of action to correct issues.
Prepare Billback Estimates with photos and approval documentation.
Provide oversight and direction of inventory management and vendor relations
Perform daily lot checks to ensure they are rental ready
Direct the daily operation of the in-fleet, maintenance, damage, condition and de-fleet functions for your shop
Manage technicians as well as develop
Select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment
Assign and schedule work duties to auto service staff according to individual skill level
Ensuring high teammate retention
Maintain compliance with quality standards
Ensure a safe work environment and processes in and around our shops
Manage P&L performance, productivity, financial and asset controls in regards on maintenance expenses.
Ensure timely completion of recalls, preventative maintenance and quality of vehicle repairs
Assign work and provides supervision to foreman’s and/or technicians.
Ensure all related repair orders are completed and processed in accordance with established guidelines
Approve all maintenance expenditures and submit invoices for approval/payment
Select, manage and inspect outside vendor work to established service levels and quality standards
Ensure proper use of purchase orders, receipt of services and payment of invoices
Maintain up-to-date files on vendor insurance policies
Minimize vehicle downtime and units out of service
Ensure warranty submissions meet or exceed business plan and all required documentation is submitted as per OEM Guidelines
Hire, train, engage, energize, set up for success, coach and recognize team members to enable a high-performing culture
Guide the resolution of employee relations issues and commonly faced problems to build and maintain professional relationships with subordinates