Leasing Manager

Halverson & Blaiser Group•Minneapolis, MN

1d•Onsite

About The Position

At Halverson and Blaiser Group, Ltd., we are dedicated to excellence in property management. With over 30 years of expertise in the Twin Cities market, we specialize in managing and developing residential and commercial properties. Our portfolio includes over 5,000 units of multi-family housing and more than 500,000 square feet of commercial space. Our mission is to manage real estate investments with expertise and dedication, helping clients achieve their goals while enhancing our communities. With deep roots in the Twin Cities, we deliver results through a service-oriented philosophy centered on people, accountability, and trust. The Leasing Manager is expected to demonstrate a strong commitment to company goals, values and the success of the property and company. The Leasing Manager is responsible for marketing, leasing and resident relations duties as listed below. The Leasing Manager will understand the occupancy, resident retention and revenue goals of the property and work to meet or exceed those goals, follow directives of the Supervisor or Regional Manager and present themselves at all times in a professional manner. Further, the Leasing Manager will conduct all business in accordance with HBG company policies and procedures including but not limited to: Fair Housing; Federal, State, and local laws; meeting reporting/operational deadlines; software usage and applications. Core Values: AIR - Driven by A ccountability , I nvested in People , Built on R eputation

Requirements

Ability to build positive relationships with a wide variety of people
High school diploma or equivalent
Good software skills especially with Microsoft office; knowledge of Yardi software a plus
Ability to multi-talk
Ability to problem solve with staff and residents
Excellent written and verbal communication skills
Professional demeanor and appearance
Able to work weekends and evenings, as requested
Employees must fulfill the performance standards of this position and comply with the policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

Responsibilities

Completing all leasing activities such as completing guest cards, maintaining logs of prospective rental traffic, handling incoming rental calls, showing apartments and the community to prospective residents, following-up with prospective clients and completing leasing paperwork
Call and/or visit the competitive apartment properties and prepare Market Survey reports to submit to Community Manager monthly, noting any significant changes with the competition
Know sources of leads/leases and monitor results on a continual basis
Check customer relations software multiple times during the day to acknowledge and track new leads and follow up to schedule showing appointments
Return calls and email daily
Check vacant “show” apartments and path to apartments daily
Assist residents with concerns, maintenance requests and lease questions; follow through and provide answers/solutions. Return inquiries daily
Provide excellent customer service to residents, prospective resident, vendors, and employees
Process all lease renewal paperwork including renewal letters and renewal leases, including obtaining signature
Maintain Yardi resident records by entering new residents, updating lease rates and other information, as needed/required
Maintain all hard copy lease files in an orderly fashion and file promptly
Miscellaneous other duties as assigned by Supervisor