Leasing Professional - Multi Site (Steele Central)

RedPeak•Quinte West, ON

2d•Hybrid

About The Position

As a RedPeak Leasing Professional, you’re a brand ambassador and the main point of contact with customers – whether they call your apartment property, visit online, or visit in person. Your role is an important one: to lease apartments by discovering and exceeding the client’s expectations. Your ultimate goal is to help people get what they want through attentive listening, strategic sales skills, and consistent follow-through.

Requirements

High School Diploma or equivalent
2+ years of customer service experience
Proven track record of providing excellent sales and service
Organized, self-motivated, and hardworking
Great people skills, high energy, and excellent at both phone/online and in-person sales
Strong written and verbal communications skills
Ability to be on feet for extended periods of time
Ability to work at a desk in front of a computer for extended periods of time
Reliable transportation and valid drivers license

Nice To Haves

Bachelor’s degree preferred
Experience in property management and property management software a perk

Responsibilities

Maximize lease and traffic ratios to maintain a 95% or better occupancy level.
Ensure a smooth move-in process by managing the lease flow paperwork and conducting make-ready walked prior to move-in.
Increase and maintain occupancy with a high close rate for signed leases.
Strive to reach weekly/monthly sales goals.
Prepare and complete all reservation and lease paperwork with future residents.
Work directly with the Sales Manager to help establish and execute community marketing initiatives.
Run all required checks (credit, background, references, etc.) to confirm the applicant meets Company and other requirements.
Keep leasing, LTS, and Yardi software updated with accurate prospect, resident, and lease information.
Scan, organize, and store all documentation related to residents and leasing of the Company’s properties under management.
Use a thorough and personalized approach to manage leads by the client’s sense of urgency.
Utilize extensive product knowledge to deliver creative client presentations that create a unique and welcoming experience and lead to high conversions that meet or exceed set goals.
Answer calls and respond to online/email leads in the required timeframe.
Discover resident wants and needs to determine which properties or units are the best potential fit.
Actively work to set appointments for tours and build value through phone and email interactions.
Coordinate accordingly with the office team.
Stay knowledgeable about availability, amenities, and neighborhoods to competently answer all prospective resident questions and/or concerns.
Highlight features during showings that build value and meet the residents’ needs identified in the pre-screening process.
Consistently follow up after showings to stay in contact with prospective residents.
Conduct regular zone walks and quality control spot checks.
Keep informed of current market conditions/trends.
Compile comp surveys weekly and shop comps bi-annually or as directed by Sales Manager.
Maximize resident satisfaction levels by meeting and exceeding expected quality and service levels.
Use proactive and timely response and follow through, generate insight, resolve resident conflicts, and encourage a sense of community through interaction and outreach.
Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins.
Maintain a positive living environment for community residents by providing excellent customer service, resolving issues promptly and effectively, and consistently following up on resident requests.
Actively work to secure resident renewals.
Collaborate with your team using problem-solving abilities by understanding and managing resident and team expectations through ongoing and effective communication.
Utilize flexibility when responding to daily demands as well as in sales efforts.