Central Leasing Professional

T & R Properties•Dublin, OH

1d•Onsite

About The Position

The Leasing Agent is accountable for showing and leasing apartments and/or condominiums to prospective residents by performing essential job functions. This role involves showing and leasing apartments/condominiums, renewing leases to existing residents, and performing promotional tasks and timely follow-up with prospective residents to maximize revenue generation and meet or exceed established budget parameters. Key aspects include providing prompt and superior customer service, ensuring all leasing and renewal activities maximize revenue and retention goals, maintaining property appearance, building rapport with prospects, conducting tours of units and community amenities, following up with prospects, and assisting in the planning and execution of marketing strategies.

Requirements

High school diploma or G.E.D.
6 months related experience and/or training; or equivalent combination of education and experience.
Superior verbal communication skills.
High enthusiasm.
Proven sales techniques.
Familiarity with a computer and keyboard.
Availability two evenings per week and weekends.
Ability to read and interpret documents such as Rental Application, Term Sheet, Residential Apartment Lease, safety rules, operating and maintenance instruction and Best Practices manuals.
Ability to effectively present information and respond to questions from groups of prospects, residents, co-workers and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram or schedule form.
Ability to deal with problems involving several concrete variables in situations where only limited standardization exists.

Responsibilities

Provide prompt and superior customer service to all residents, prospective residents, visitors and vendors.
Be responsive and respectful.
Be friendly and helpful.
Be prompt and complete: Get it right the first time.
Always wear company uniform and nametag.
Maintain professional, business-like attire.
Perform, or ensure performance, of all leasing and renewal activities to maximize revenue and retention goals.
Ensure there is appropriate entryway signage and/or balloons to draw in traffic.
Answer the phone unless with another customer.
Check phone messages several times throughout each day and return calls promptly.
Check email several times throughout each day for electronic inquiries/leads.
Keep Marketing Path and Models/Target Units fresh and presentable each day utilizing the Daily Marketing Checklist.
Ensure excellent curb appeal.
Pick up trash when walking by.
Build rapport with prospective residents over the phone and in person.
Complete the guest card and confirm accuracy upon completion.
Record necessary information to ascertain needs and qualifications, including the prospect’s email address and cell phone number, on a daily basis.
Accompany prospects to model/target units and discuss the features, benefits, size and layout of rooms.
Tour the community to show the available amenities, such as a swimming pool, workout facility, playgrounds, laundry center, etc.
Follow up with prospective residents via phone, email, and mail, 5-7 times per prospect.
Ensure lease renewal letters and/or contact occur at 90, 60, 45 and 30 days prior to expiration.
Close out all pending renewals no less than 30 days prior to lease expiration.
Review and obtain all necessary information on Rental Application, Term Sheet and all applicable Lease Addenda, and collect rent, deposits and fees under the direction of the Property Manager.
Be neat, professional and presentable.
Smile.
Assist in the planning and execution of marketing strategy to qualified sources to increase traffic to the community and/or property.
Implement a detailed marketing plan created by the Property Manager each month relating to advertising, outreach marketing, resident retention and community events.
Perform a minimum of 4 hours per week of outreach marketing weekly.
Send the outreach marketing log to the OPS Facilitator on the 14th and 28th of each month.
Update Craigslist Ads daily and all other free sources of internet advertising at least twice weekly.
Complete Market Surveys semi-monthly and submit by the 14th and the 28th of each month.
Perform all other duties as assigned.