Leasing Professional - Thornton Place

Greystar•Seattle, WA

3d•$22 - $25•Onsite

About The Position

Thornton Place is seeking an experienced Leasing Professional to coordinate the community’s marketing, leasing, and renewal strategies in support of occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, provides resident service throughout the lease term, and secures lease renewals. Thornton Place is a 387-unit community in Northgate, near Northgate Mall, I-5, and the Northgate Transit Center. The Leasing Professional conducts prospect tours, supports applications and lease preparation, monitors apartment availability and leasing activity in property-management software, and helps keep apartments and community spaces ready for tours and move-ins. The position also supports market research, advertising, resident events, renewals, and timely responses to resident concerns. The role requires a flexible schedule, including taking call during evenings, weekends, and holidays, and may involve travel to other properties or business and training events.

Requirements

A positive, can-do attitude.
Ability to read, write, and communicate effectively; complete legal documents; explain and sell apartment features; and answer resident questions.
High level of professionalism in manner and dress.
Required licenses and certifications applicable to state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Nice To Haves

Previous sales and customer service experience.
Proficiency in Microsoft Office Suite.
Experience with property-management software such as Yardi or OneSite.

Responsibilities

Perform sales and leasing activities to achieve community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications, completing credit screening and criminal background checks, preparing lease and move-in documents, and supporting smooth move-ins and lease signings.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with maintenance.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and goals.
Follow community policies regarding concessions, specials, and other occupancy programs.
Plan and carry out marketing activities to drive traffic, including resident referral and employer outreach programs and internet marketing.
Use property-management software such as OneSite or Yardi to track availability, leasing activity, traffic, and resident and prospect data.
Inspect marketing corridors and tour routes, communicate maintenance needs, prepare show units and amenities, and ready the leasing office for daily activities.
Follow up with prospects and new residents by email, telephone, notes, or other contacts to support leasing and renewals and confirm satisfaction.
Prepare lease-renewal letters and packages, contact residents in advance of move-out dates, and ensure renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner questions and concerns, take action to resolve issues, and route or document requests as appropriate.
Plan and execute community events.
Assist with renewal activities and respond to resident concerns.
Travel as needed to assist other properties or attend training classes, business meetings, and other work-related situations.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discounts at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Cell phone allowance.
Monthly bonus incentives; onsite property roles may be eligible for weekly, monthly, and/or quarterly bonus programs.
Robust training and development and long-term career opportunities.