Leasing Professional - Thornton Place

Greystar Management Services•Seattle, WA

1d•Onsite

About The Position

Thornton Place has an immediate opening for an experienced Leasing Professional. This role coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. It includes leasing apartments to new residents, supporting resident satisfaction throughout the lease term, and securing renewals. Thornton Place is a 387-unit community in Northgate, Seattle. The position combines prospect outreach and tours, apartment leasing and move-ins, market research, marketing and community events, resident communication, and lease renewals. The Leasing Professional works with the maintenance team to prepare apartments and maintains the quality of show units and shared spaces. The role uses property-management software to track availability, leasing activity, and resident and prospect information. The position requires a flexible work schedule that may include evening, weekend, and holiday on-call duties. Work takes place inside and outside in all weather conditions, and occasional travel may be required to assist other properties or attend training and business meetings.

Requirements

Previous sales and customer-service experience is desired; a positive, can-do attitude is required.
Proficiency in Microsoft Office Suite.
Ability to read, write, and communicate effectively; complete legal documents; explain and sell apartment features; and answer resident questions.
High level of professionalism in manner and dress.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work inside and outside in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including evening, weekend, and holiday on-call duties.

Nice To Haves

Experience with property-management software such as Yardi or OneSite.

Responsibilities

Perform sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in, verify they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and occupancy goals.
Follow community policies for concessions, specials, and other occupancy programs.
Design and carry out marketing activities to generate traffic, including resident referral and employer outreach programs, internet marketing, and community-specific campaigns.
Use property-management software such as OneSite or Yardi to track apartment availability, traffic, leasing activity, and resident and prospect information.
Inspect and maintain the quality of the marketing corridor, leasing tour, show units, model apartments, amenities, and leasing office; communicate maintenance and upkeep needs to the maintenance team.
Follow up with prospects and new residents by email, notes, cards, calls, or other contacts to support leasing decisions and satisfaction.
Support the lease-renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are completed on time.
Respond promptly and courteously to resident and client or owner concerns and questions, resolve problems where possible, and document or refer requests as appropriate.
Conduct prospect building and apartment tours, including virtual and in-person tours.
Conduct market research on comparable properties for marketing and advertising purposes.
Plan and execute community events.
Follow up with prospects by phone and email and assist with lease renewals.
Respond to resident concerns.
Work a flexible schedule, including taking on-call shifts during evenings, weekends, and holidays.
Travel occasionally as needed to assist other properties or attend training classes and business meetings.

Benefits

Hourly pay range of $22.15–$25.00.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability.
Cell phone allowance.
Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.