Leasing Professional - Victor Prosper

Kairoi Management • Dallas, TX

6d • Onsite

About The Position

Kairoi Residential creates exceptional living experiences at high-performing multifamily communities. The Leasing Professional role is a dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building. This role is the first impression and interaction that future residents experience, making a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours. An attitude of hospitality and enthusiasm are integral to this role as you provide information, schedule visits, give tours, and determine resident eligibility. This position requires delivering remarkable service and enhancing the resident experience. As an "At-Home Expert," you will work quickly to close leases to meet acceptable closing ratios while maintaining professionalism and excellent customer service. You will seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships. This includes accurately explaining all features of the community, amenities, apartment availability, rent and pricing information, lease agreements, and policies. You will follow up with future and new residents to ensure satisfaction, complete all lease-related paperwork with confidentiality and professionalism, and collect security deposits, rent, and other move-in funds. You will also support marketing efforts, gather market and competitor information, and prepare competitive survey reports. Regular inspections of the community, tour path, and vacant/model units are necessary to ensure a remarkable impression. Understanding and complying with Fair Housing Laws and practices is essential. As a "Relationship Builder," you will maintain open and effective communication with team members and leaders, assist in creating resident events, foster relationships, and think of innovative ways to elevate the resident living experience. You will act as a servant-leader by understanding and promptly responding to resident needs, and elevating resident concerns to the appropriate people if necessary. You will also build relationships with local businesses for outreach marketing efforts.

Requirements

• Strong sales and customer service experience.
• Organizational, multi-tasking, and communication skills.
• Experience with Google and Microsoft Office Suites.
• Excellent follow-up skills via email and phone.
• Attention to detail.
• Prior experience in leasing, sales, or hospitality.
• High school diploma or equivalent.
• Possession of a valid driver’s license with no major infractions in the last 12 months.
• Successful completion of a background check and drug screening.

Nice To Haves

• Bilingual (English/Spanish)

Responsibilities

• Manage the sales process from start to finish.
• Be the first impression and interaction for future residents.
• Provide information, schedule visits, give tours, and determine resident eligibility.
• Close leases to meet acceptable closing ratios.
• Accurately explain community features, amenities, availability, rent, pricing, lease agreements, and policies.
• Follow up with future and new residents to ensure satisfaction.
• Complete all lease-related paperwork with confidentiality and professionalism.
• Collect security deposits, rent, and other move-in funds.
• Support overall marketing efforts and offer input on promotions and advertisements.
• Gather information about markets and competition, and prepare competitive survey reports.
• Ensure regular inspections of the community, tour path, and vacant and model units.
• Comply with Fair Housing Laws and practices.
• Maintain open and effective communication with team members and leaders.
• Assist in creating resident events and fostering relationships.
• Respond to resident needs promptly and professionally.
• Elevate resident concerns to the appropriate people if necessary.
• Build relationships with local businesses for outreach marketing efforts.

Benefits

• Competitive Compensation
• Incentive compensation opportunities
• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED