Leasing Professional (Cottonwood Creek/Elowyn)

RedPeak•Denver, CO

3d•Onsite

About The Position

As a RedPeak Leasing Professional, you are a brand ambassador and the main point of contact with customers, whether they call, visit online, or visit in person. Your role is to lease apartments by discovering and exceeding client expectations, ultimately helping people achieve their goals through attentive listening, strategic sales skills, and consistent follow-through.

Requirements

Proven track record of providing excellent sales and service
Organized, self-motivated, and hardworking
Great people skills, high energy, and excellent at both phone/online and in-person sales
Strong written and verbal communications skills
Ability to be on feet for extended periods of time
Ability to work at a desk in front of a computer for extended periods of time
Reliable transportation and valid driver's license
High School Diploma or equivalent
2+ years of customer service experience
Experience in property management and property management software a perk

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Maximize lease and traffic ratios to maintain a 95% or better occupancy level.
Manage lease flow paperwork and conduct make-ready walks prior to move-in.
Increase and maintain occupancy with a high close rate for signed leases.
Prepare and complete all reservation and lease paperwork with future residents.
Work with the Sales Manager to establish and execute community marketing initiatives.
Run required checks (credit, background, references, etc.) to confirm applicant meets Company and other requirements.
Keep leasing, LTS, and Yardi software updated with accurate prospect, resident, and lease information.
Scan, organize, and store all documentation related to residents and leasing.
Manage leads by the client’s sense of urgency using a thorough and personalized approach.
Deliver creative client presentations using extensive product knowledge to create a unique and welcoming experience and lead to high conversions.
Answer calls and respond to online/email leads in the required timeframe.
Discover resident wants and needs to determine the best potential property or unit fit.
Set appointments for tours and build value through phone and email interactions.
Coordinate with the office team.
Stay knowledgeable about availability, amenities, and neighborhoods to answer prospective resident questions and concerns.
Highlight features during showings that build value and meet resident needs.
Consistently follow up after showings to stay in contact with prospective residents.
Conduct regular zone walks and quality control spot checks.
Keep informed of current market conditions/trends.
Compile comp surveys weekly and shop comps bi-annually or as directed by Sales Manager.
Maximize resident satisfaction levels by meeting and exceeding expected quality and service levels.
Use proactive and timely response and follow-through, generate insight, resolve resident conflicts, and encourage a sense of community.
Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins.
Maintain a positive living environment by providing excellent customer service, resolving issues promptly and effectively, and consistently following up on resident requests.
Actively work to secure resident renewals.
Collaborate with the team using problem-solving abilities by understanding and managing resident and team expectations through ongoing and effective communication.
Utilize flexibility when responding to daily demands as well as in sales efforts.