Leasing Professional - State Street

Kairoi Management • Houston, TX

1d • Onsite

About The Position

Kairoi Residential is seeking a Leasing Professional to join their team. This role is a dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building. The Leasing Professional will be the first impression and interaction that future residents experience, making a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours. An attitude of hospitality and enthusiasm are integral to this role as you provide information, schedule visits, give tours, and determine resident eligibility. This role requires remarkable service and enhancing the resident experience. As a sales position, the Leasing Professional will work quickly to close leases to meet acceptable closing ratios while maintaining professionalism and excellent customer service. They will seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships. The Leasing Professional will accurately explain all features of the community, including amenities, apartment availability, rent and pricing information, lease agreements, and policies. They will follow-up with future and new residents to ensure satisfaction, complete all lease-related paperwork with confidentiality and professionalism, and collect security deposits, rent, and all other funds associated with resident move-ins. The role also supports overall marketing efforts, gathers market and competition information, and prepares competitive survey reports. Regular inspections of the community, tour path, vacant and model units are also part of the responsibilities. Understanding and complying with Fair Housing Laws and practices is essential. Communication with team members and leaders is key, as is creating resident events, fostering relationships, and finding ways to elevate their living experience. The Leasing Professional will be a servant-leader, understanding and responding to resident needs promptly and professionally, and elevating resident concerns when necessary. They will also help build relationships with local businesses for outreach marketing efforts.

Requirements

• Strong sales and customer service experience.
• Organizational, multi-tasking, and communication skills.
• Experience with Google and Microsoft Office Suites.
• Excellent follow-up skills via email and phone.
• Attention to detail.
• Prior experience in leasing, sales, or hospitality.
• High school diploma or equivalent.
• Possession of a valid driver’s license with no major infractions in the last 12 months.
• Successful completion of a background check and drug screening.

Nice To Haves

• Bilingual (English/Spanish) is an added plus but not required.

Responsibilities

• Manage the sales process from start to finish.
• Be the face of the assigned community and a true extension of the Kairoi brand.
• Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
• Provide information, schedule visits, give tours, and determine resident eligibility.
• Deliver remarkable service and enhance the resident experience.
• Work quickly to close leases to meet acceptable closing ratios.
• Maintain professionalism and excellent customer service in all interactions.
• Seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
• Accurately explain all features of the community including amenities, apartment availability, rent and pricing information, lease agreements, policies, and more.
• Follow-up with future and new residents to ensure satisfaction by sending e-mail, thank-you notes, or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Efficiently complete all lease-related paperwork for new residents and renewals (i.e., applications, lease agreements and addenda, employment and credit checks, and move-in packets) with confidentiality and professionalism.
• Collect security deposits, rent, and all other funds associated with resident move-ins.
• Support the overall marketing efforts and offer input and suggestions regarding promotions, advertisements, etc.
• Gather information about markets, competition, etc., and prepare competitive survey reports to analyze the real estate market trends and conditions in the area.
• Ensure that we are leaving a remarKable impression through regular inspections of the community, tour path, vacant and model units.
• Understand and comply with Fair Housing Laws and practices.
• Maintain open and effective communication with team members and leaders.
• Be a key player in creating resident events, fostering relationships, and thinking of outside-of-the-box ways to elevate their living experience.
• Take ownership and elevate resident concerns, if necessary, to the appropriate people who can help.
• Help build relationships with local businesses to attract future residents through outreach marketing efforts.
• Perform other duties as needed and assigned.

Benefits

• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED