Leasing Professional (Floating) - Dallas
About The Position
Leasing Professional (Floating) at Kairoi Residential. Kairoi creates exceptional living experiences at high-performing multifamily communities. This role is a dynamic mix of sales, onsite future resident management, marketing, customer service, and relationship building, exemplifying the Art of Neighboring. The Leasing Professional is the first friendly face and a true extension of the Kairoi brand, making a lasting and welcoming first impression through various communication channels. An attitude of hospitality and enthusiasm are integral to this role. This is a sales position where you will work quickly to close leases to meet acceptable closing ratios while maintaining professionalism and excellent customer service. You will seek to understand resident needs, provide solutions, overcome objections, and build relationships. You will be the at-home expert, accurately explaining all features of the community, including amenities, availability, rent and pricing, policies, and more. You will follow up with residents to ensure satisfaction, complete lease-related paperwork, and collect funds. You will support marketing efforts, gather market information, and prepare competitive survey reports. Regular inspections of the community, tour path, and units are required. Understanding and complying with Fair Housing Laws is essential. Communication is key, requiring open and effective communication with team members and leaders. You will be a key player in creating resident events, fostering relationships, and elevating their living experience. You will act as a servant-leader, responding promptly and professionally to resident needs, and elevating concerns when necessary. You will also build relationships with local businesses for outreach marketing.
Requirements
- Strong sales and customer service experience.
- Organizational, multi-tasking, and communication skills.
- Experience with Google and Microsoft Office Suites.
- Excellent follow-up skills via email and phone.
- Attention to detail.
- Prior experience in leasing, sales, or hospitality.
- High school diploma or equivalent.
- Possession of a valid driver’s license with no major infractions in the last 12 months.
- Successful completion of a background check and drug screening.
Nice To Haves
- Bilingual (English/Spanish) is an added plus but not required.
Responsibilities
- Manage the sales process from start to finish.
- Be the first impression and interaction for future residents.
- Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
- Provide information, schedule visits, give tours, and determine resident eligibility.
- Deliver remarkable service and enhance the resident experience.
- Work quickly to close leases to meet acceptable closing ratios.
- Maintain professionalism and excellent customer service in all interactions.
- Seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
- Accurately explain all features of the community including amenities, apartment availability, rent and pricing information, lease agreements, policies, and more.
- Follow-up with future and new residents to ensure satisfaction by sending e-mail, thank-you notes, or making telephone calls or other contacts to finalize decisions to lease and/or renew.
- Efficiently complete all lease-related paperwork for new residents and renewals (i.e., applications, lease agreements and addenda, employment and credit checks, and move-in packets) with confidentiality and professionalism.
- Collect security deposits, rent, and all other funds associated with resident move-ins.
- Support the overall marketing efforts and offer input and suggestions regarding promotions, advertisements, etc.
- Gather information about markets, competition, etc., and prepare competitive survey reports to analyze the real estate market trends and conditions in the area.
- Ensure that we are leaving a remarKable impression through regular inspections of the community, tour path, vacant and model units.
- Understand and comply with Fair Housing Laws and practices.
- Maintain open and effective communication with team members and leaders.
- Be a key player in creating resident events, fostering relationships, and thinking of outside-of-the-box ways to elevate their living experience.
- Act as a true servant-leader by understanding the resident's needs and responding to those needs promptly and professionally.
- Take ownership and elevate resident concerns, if necessary, to the appropriate people who can help.
- Help build relationships with local businesses to attract future residents through outreach marketing efforts.
Benefits
- Competitive Compensation
- Incentive compensation opportunities
- Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
- 401k program with a company match.
- Exceptional PTO program
- Paid holidays
- Floating holidays
- Birthday day off
- Milestone sabbatical program
- Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
- Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
