Leasing Professional - Floating

Kairoi Management • Broomfield, CO

3d • Onsite

About The Position

Leasing Professionals at Kairoi Residential are responsible for creating exceptional living experiences at high-performing multifamily communities. This dynamic role involves sales, onsite future resident management, marketing, customer service, and relationship building. As the 'First Friendly Face' and an 'At-Home Expert,' you will manage the sales process from start to finish, be the brand ambassador for the community, and make a lasting first impression through various communication channels. You will provide information, schedule visits, give tours, determine resident eligibility, and enhance the resident experience with a hospitality-driven attitude. This sales-focused position requires meeting closing ratios while maintaining professionalism and excellent customer service. You will understand resident needs, provide solutions, overcome objections, and build relationships by accurately explaining community features, amenities, availability, pricing, and lease terms. Following up with residents to ensure satisfaction, completing lease-related paperwork confidentially and professionally, and collecting payments are key duties. You will also support marketing efforts, gather market intelligence, and prepare competitive survey reports. Regular inspections of the community, tour path, and units are necessary to ensure a remarkable impression. Compliance with Fair Housing Laws is essential. As a 'Relationship Builder,' you will maintain open communication with team members and leaders, assist in creating resident events, foster relationships, and think of innovative ways to elevate the living experience. You will act as a servant-leader, promptly and professionally responding to resident needs, escalating concerns when necessary, and building relationships with local businesses for outreach marketing.

Requirements

• Strong sales and customer service experience.
• Organizational, multi-tasking, and communication skills.
• Experience with Google and Microsoft Office Suites.
• Excellent follow-up skills via email and phone.
• Attention to detail.
• Prior experience in leasing, sales, or hospitality.
• High school diploma or equivalent.
• Possession of a valid driver’s license with no major infractions in the last 12 months.
• Successful completion of a background check and drug screening.

Nice To Haves

• Bilingual (English/Spanish) is an added plus but not required.

Responsibilities

• Manage the sales process from start to finish.
• Be the face of the assigned community and an extension of the Kairoi brand.
• Make a lasting and welcoming first impression through phone calls, emails, video chats, and in-person leasing tours.
• Provide information, schedule visits, give tours, and determine resident eligibility.
• Deliver remarkable service and enhance the resident experience.
• Work quickly to close leases to meet acceptable closing ratios.
• Maintain professionalism and excellent customer service in all interactions.
• Seek to understand current and future resident needs, provide solutions, overcome objections, and build relationships.
• Accurately explain all features of the community including amenities, apartment availability, rent and pricing information, lease agreements, and policies.
• Follow-up with future and new residents to ensure satisfaction.
• Efficiently complete all lease-related paperwork for new residents and renewals with confidentiality and professionalism.
• Collect security deposits, rent, and all other funds associated with resident move-ins.
• Support overall marketing efforts and offer input and suggestions regarding promotions and advertisements.
• Gather information about markets, competition, etc., and prepare competitive survey reports.
• Ensure a remarkable impression through regular inspections of the community, tour path, vacant and model units.
• Understand and comply with Fair Housing Laws and practices.
• Maintain open and effective communication with team members and leaders.
• Be a key player in creating resident events, fostering relationships, and thinking of outside-of-the-box ways to elevate their living experience.
• Understand resident needs and respond to those needs promptly and professionally.
• Take ownership and elevate resident concerns, if necessary, to the appropriate people.
• Help build relationships with local businesses to attract future residents through outreach marketing efforts.

Benefits

• Competitive Compensation
• Incentive compensation opportunities
• Medical, dental, vision, life insurance, short and long-term disability at an affordable price.
• 401k program with a company match.
• Exceptional PTO program, paid holidays, floating holidays, birthday day off, and a milestone sabbatical program.
• Private discount network that includes discounts on travel, restaurants, gifts, experiences, and so much more.
• Training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED