Leasing Office Clerk

TENTAC ENTERPRISES LLC•Normal, IL

10d•$15 - $15•Onsite

About The Position

Ironwood Gardens Apartments is seeking a Leasing Office Clerk to join their team. This part-time position is responsible for managing the leasing process from initial contact to resident move-in. The role involves representing the apartment community, maximizing occupancy, and ensuring profitability. The Leasing Office Clerk will coordinate office activities, provide administrative support, and handle clerical tasks. This is a non-exempt, hourly position eligible for overtime, with bonuses based on an on-site compensation plan.

Requirements

At least two years of related experience is preferred.
Strong communication skills are needed.
Ability to convey information and ideas.
Ability to deal effectively with vastly diverse groups of people.
Valid Driver’s License.
Demonstrate complete knowledge of the features and benefits of the community as well as trends and features of the local market to better position the Company’s offerings versus competitors.
Working knowledge of all services and facilities of the company.
Ability to assist tenants and prospective tenants in an effective manner.
Ability to fully follow supervisor’s directions.
Ability to remember and recite company promotions and information.
Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
Must be able to lift up to 15 pounds at times.
Must be able to traverse a variety of properties with stairs and in a variety of weather.
Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
Ability to see within normal parameters.
Ability to hear within normal range.
Ability to work Monday through Saturday during the week, 52 weeks of the year.
Ability to work scheduled hours consistently and overtime hours when required.

Nice To Haves

Any combination of education and experience equivalent provides the required knowledge, skills, and abilities.

Responsibilities

Lease apartments and aggressively sell products/services of the property.
Develop, refine and effectively implement excellent telephone personal sales skills.
Respond to site visits or telephone inquiries, conduct site tours, sell to Prospects and lease apartments.
Work to optimize occupancy while maximizing effective leased rent.
Show and transport amenities, models, and available apartments during tours.
Work with property management staff to develop and implement sales and marketing strategies.
Increase property traffic levels, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages.
Prepare all lease related paperwork in an accurate and timely manner.
Explain all lease documents to new and existing Residents.
Ensure all documents are completed prior to Resident move-in.
Follow established policy and procedures in the qualification, screening and acceptance of applicants for residency.
Ensure apartments are ready for move-in and are maintained in a satisfactory manner.
Assume responsibility for property operations when scheduling results in the leasing consultant being the senior management staff person on-site.
Maintain Company customer service standards.
Respond to Resident requests and work with Residents to minimize and resolve Resident problems and complaints.
Follow through to ensure issues are resolved.
Maintain prospect, traffic and leasing data, and assist with other computer data as necessary.
Deliver Resident gifts, inspect units on move-in day to ensure units are ready and assist with planning/hosting Resident functions.
Follow the property lease renewal program to maximize Resident renewals.
Answer phones, direct calls to appropriate individuals, and prepare messages as needed.
Provide clerical support to leasing staff with administrative duties such as copying, sorting, and filing records.
Process invoices as needed in support of management.
Prepare letters, memos, forms, and reports according to written or verbal instructions.
Participate in Company training classes as required.
Maintain filing systems either manually or electronically.
Manage calendars and schedule appointments.
Perform other duties as assigned by supervisor.