Leasing Manager

Yugo•Greenville, NC

11d•$17 - $17•Onsite

About The Position

As the Leasing Manager with Yugo, you'll play a key role in ensuring smooth operations and enhancing the student living experience. By leveraging your expertise for leasing, you will lead the effort at the property, training and overseeing the leasing staff and directing all parts of the leasing efforts. You will play an integral part in welcoming new tenets, maintaining high occupancy and ensuring overall resident satisfaction and retention.

Requirements

High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
Relevant experience working at a property, even better at a university/college
Entrata experience, or relevant rental software experience
Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to resident requests
Carbon Literacy Certification or willingness to undertake training

Responsibilities

Oversee all phases of leasing, resident retention, and lease renewal activities to support occupancy goals.
Conduct property tours, respond to prospect inquiries, and qualify applicants in accordance with company standards.
Review and process rental applications, lease agreements, move-ins, move-outs, and renewal documentation accurately and timely.
Coordinate and conduct move-in orientations to ensure a smooth and welcoming resident experience.
Maintain accurate leasing records, reports, resident files, and daily activity tracking.
Lead marketing and outreach initiatives to increase community visibility, traffic, and leasing performance.
Monitor local market trends, competitor pricing, and resident feedback to support leasing and retention strategies.
Ensure compliance with Fair Housing regulations, company policies, and all applicable federal, state, and local laws.
Build positive relationships with current and prospective residents through professional and responsive customer service.
Coordinate resident events and engagement activities to enhance community satisfaction and retention.
Perform routine inspections of units, model apartments, and community spaces to ensure cleanliness, curb appeal, and company standards are maintained.
Collaborate with the maintenance team to coordinate and follow up on resident service requests and unit readiness.
Lead, coach, and support leasing team members while promoting best practices in leasing, communication, and customer service.
Prepare and participate in weekly leasing, occupancy, and activity reporting.
Ensure the leasing office, model units, and common areas remain organized, professional, and tour-ready at all times.
Performs other duties as necessary