Leasing Manager - AZ

Optima, Inc.•Scottsdale, AZ

About The Position

Lease the Extraordinary. At Optima, leasing isn’t just about filling apartments — it’s about welcoming residents into extraordinary spaces shaped by world-class architecture, modern amenities, and a unique community spirit. Our communities are unlike anything else in the market, and for passionate, high-energy professionals, this is more than a job — it’s a dream role. Optima is seeking a high-performing Leasing Managers to lead the leasing and front office operations at our premier multifamily community in Scottsdale, Optima Sonoran Village. As a core member of the property leadership team, the Leasing Manager plays a critical role in driving occupancy, delivering an exceptional customer experience, and overseeing day-to-day leasing team performance. This role is ideal for an experienced leasing professional who thrives in a fast-paced environment, brings a strategic mindset to lead generation and resident retention, and consistently sets the tone for professionalism, service, and results. The ideal candidate will be an active team leader and collaborative business partner with a deep understanding of luxury multifamily operations and the ability to elevate team and property performance. About Optima Optima is a privately-held real estate firm with offices in Illinois and Arizona. For more than 40 years, Optima has been developing, designing, building and managing striking urban and suburban luxury residential communities. From the beginning, Optima aimed to reinvent housing by integrating the functions involved in new construction within one company. Optima controls and executes every aspect of the process in-house – development, design, construction, sales and management – for a dynamic system that offers greater focus and flexibility. Optima is committed to delivering extraordinary living through design, innovation, sustainability and management. Reporting to the Property Manager, the successful candidate will thrive in a team-oriented environment and should possess the following:

Requirements

A minimum of 2-3 years of leasing experience and at least 1 year of direct team leadership in a multifamily, hospitality, or sales-driven environment.
Proven success in meeting or exceeding leasing and renewal goals.
Strong working knowledge of Yardi Voyager 7, Rent Café CRM, and Microsoft Office Suite.
Exceptional communication and interpersonal skills, with the ability to lead, coach, and motivate a team.
Highly organized, detail-oriented, and proactive in managing competing priorities.
A strong sense of ownership and pride in delivering exceptional service and results.
High school diploma or equivalent required

Nice To Haves

college degree preferred.

Responsibilities

Lead the daily operations of the leasing team and front office, setting a tone of professionalism, accountability, and service excellence.
Train, coach, and support leasing consultants to achieve individual and team leasing goals.
Provide real-time coaching and continuous feedback to build confidence, correct course quickly, and drive team development.
Lead as a player-coach — contribute directly to leasing efforts while mentoring team members to elevate overall performance.
Foster a culture of collaboration, continuous improvement, and pride in the community.
Drive leasing activity to meet and exceed occupancy and revenue goals.
Manage lead follow-up and pipeline through CRM IQ, ensuring timely and effective engagement.
Oversee the application process, application pipeline, and lease execution in collaboration with the property management team.
Manage relationships with Internet Listing Services (ILS) and marketing vendors.
Oversee the creation and scheduling of social media content for the community.
Execute and enhance broker referral and resident referral programs.
Lead weekly competitive market surveys and share insights to inform pricing and positioning strategies.
Partner with the Property Manager and corporate teams to implement leasing campaigns and initiatives.
Collaborate with the operations team to maximize retention.
Oversee resident-facing programs including the Optima Connect affinity program, and reputation management efforts.
Maintain a strong presence in the community to build relationships with residents and address concerns proactively.
Serve as the on-site expert for Yardi and Rent Café, CRM IQ, and Elevated Living reporting and workflows.
Support package delivery operations (Luxer Room), ePremium renters’ insurance, and service request tracking.
Collaborate with the maintenance team to ensure models, vacant units, and common areas meet Optima presentation standards.
Contribute to resident events and assist with planning and execution as needed.
Partner with the Property Manager to ensure all company policies, procedures, and brand standards are upheld.