Leasing Manager - Luxury Lease-Up

ResProp Talent•Jacksonville, FL

About The Position

ResProp Management is a multifamily property management company serving residents, communities, and property owners. The Leasing Manager leads leasing consultants, supports occupancy and retention goals, helps manage resident accounts and move-outs, and delivers a positive leasing and resident experience. The role also assists the Property Manager with month-end accounting and supports the client/owner relationship. ResProp Management reports having grown to over 20,000 units since starting in 2010.

Requirements

At least one year of leasing experience in residential property management.
Ability to work a varied schedule, including weekends and holidays as required.
Cheerful attitude and focus on customer service.
Strong written and verbal communication skills.
Technology savvy, with the ability to learn and work with property management applications.
Strength in sales, leasing, closing, delinquency management, and renewal management.
Pass a background check and reference check before the first day to verify employment eligibility.

Nice To Haves

Bachelor’s degree preferred.
Bilingual in English and Spanish.

Responsibilities

Lead leasing consultants by applying creative sales strategies to motivate the team and reach occupancy goals.
Maintain resident ledgers, including posting rent payments and issuing charges, concessions, and final account statements.
Initiate necessary lease violations, late rent notices, and evictions as needed.
Assist the Property Manager with accounting month-end activities.
Support the leasing process from tour to move-in, including closing sales, completing lease documents, and inspecting apartments.
Understand property features and how they relate to prospective residents’ needs.
Support occupancy and retention goals by following up with potential and current residents.
Build relationships with residents through courteous and timely responses to their needs and concerns.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues.
Work with teammates to plan and organize resident events.
Train and develop teammates, including providing on-the-job training to leasing consultants and scheduling company training.
Inspect and prepare the property daily for cleanliness, including the office, models, compactor, vacant units, curb appeal, and amenity areas; touch up model and vacant units and maintain office cleanliness.
Conduct in-house bad debt collections.
Assist in managing the client/owner relationship by meeting with owners, conducting community tours, providing community performance updates and information, and responding to owner requests.
Process resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees when applicable, and processing dispositions according to established procedures and legal requirements.