Leasing Manager

Paragon Properties • Troy, MI

12d • $0 - $29 • Onsite

About The Position

We’re seeking a motivated and experienced Leasing Manager to lead our leasing efforts and drive occupancy at our apartment community. In this pivotal role, you’ll oversee day-to-day leasing operations and ensure every prospect and resident receives outstanding service. If you're a results-driven professional with a passion for property management, team development, and building strong resident relationships — this is your opportunity to make an impact!

Requirements

• 1+ years of on-site Leasing Consultant or Assistant Manager experience or with customer service orientation
• High school diploma or equivalent
• Excellent verbal and written communication, interpersonal, leadership, coaching and conflict resolution skills
• Superior sales ability
• Computer proficiency, including MS Office: Word, Excel, and Outlook
• Exceptional customer service skills
• Professional appearance and demeanor
• Basic math skills
• Able to work independently with minimal guidance and as part of a team
• Reliable and dependable attendance at the work site
• Ability to handle multiple tasks in a fast-paced environment and adapt to changing assignments and priorities
• Superior knowledgeable of Fair Housing guidelines, state/local/federal laws, and safety compliance.

Nice To Haves

• college-level education (strongly preferred)
• Industry knowledge (preferred)
• YARDI experience (preferred)

Responsibilities

• Facilitates and performs all aspects of the apartment leasing process.
• Tour prospective residents in vacant, market ready units and/or model apartments.
• Consistently maintain closing percentage of 40-50%.
• Routine and ongoing follow-up, per company policy, with all prospective residents through the point of sale.
• Prepare applicant files and move in calculator.
• Review applications for approval or denial.
• Follow up with approved/denied applicants regarding application status.
• May perform move in orientation.
• Monitor to ensure move ins are compliant with renters insurance.
• Record all email, telephone, in-person traffic and rentals in property management software.
• Manage CRM queue.
• Actively manage move-in and renewal process.
• Assist Manager with final inspection of market ready unit, determine if additional work is needed.
• Facilitate lease expiration management.
• Prepare weekly occupancy reports and submit to operations and Regional Manager
• Maintain in-depth knowledge of the community and area competition.
• Complete detail market survey monthly.
• Perform monthly phone competition shops and quarterly in person competition shops.
• Plan and execute site marketing and advertising.
• Ensure weekly eblasts are sent to residents and prospects.
• Manage social media presence and content on Facebook/Instagram and/or similar platforms.
• Respond to consumer questions.
• Perform outreach marketing to local businesses and employers.
• Continually monitor and analyze traffic patterns, team closing ratios, marketing budget expectations, renewal information and rates, and overall market dynamics.
• Able to provide current and accurate information when request by supervisor, owner, and/or owner’s representative.
• Immediately enter service requests into Yardi and inform the maintenance supervisor/manager of emergency work orders.
• Answers questions for residents about the community, work orders, rent, and community rules.
• Follow-up timely if not able to respond to resident requests or problems.
• Inspect community, models and vacant units and report any deficiencies or liabilities immediately to the Manager.
• Always communicate with residents, prospects, and internal team members in a professional and consistent manner.
• Plan and attend resident social activities.
• Perform other duties and special projects as requested by management.
• Attend job specific training classes and train other leasing staff members.
• Manage/motivate and conduct regular marketing meetings with leasing staff to ensure sales performance is meeting expectations and resident/prospect records are maintained accurately.
• Promote a positive work environment through effectively leading by example.

Benefits

• Comprehensive medical, dental and optical insurance with a minimal waiting period for enrollment
• Company paid life and disability insurance
• Guaranteed Full-Time 40 hour per week schedule
• Paid time off and 9 company paid holidays
• 401(k) program with an employer contribution
• Leasing move-in bonus
• Training program with opportunities for advancement
• Employee Recognition Program
• Rent Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED