Leasing Manager

BCI Management•Baltimore, MD

5d•Onsite

About The Position

The Leasing Manager at Printers Square is responsible for overseeing all leasing, marketing, and resident relations activities for this unique 62-unit multifamily property located in Baltimore's Mid-Town Belvedere neighborhood. This historic converted firehouse features 1-2 bedroom apartments with distinctive characteristics including exposed brick, oversized windows, and 9-14 foot ceilings. The Leasing Manager will work to achieve budgeted occupancy goals while maintaining high resident satisfaction and ensuring compliance with all fair housing regulations.

Requirements

High School Diploma or equivalent.
Minimum 2-3 years of multifamily leasing or property management experience.
Strong knowledge of Fair Housing Laws and leasing regulations.
Excellent customer service and sales skills with proven closing ability.
Proficient in property management software and Microsoft Office Suite.
Strong written and verbal communication skills.
Ability to work flexible hours including weekends as needed.
Valid driver's license.

Nice To Haves

Bachelor's degree in Business, Marketing, or related field.
Experience with historic or unique property types.
Familiarity with Baltimore rental market.
Professional certifications (CAM, CAPS, or ARM).

Responsibilities

Oversee all aspects of leasing activities including prospect tours, application processing, lease execution, and move-in coordination.
Develop and implement strategic marketing plans to achieve and maintain budgeted occupancy levels.
Conduct effective apartment showings that highlight the property's unique features including historic architecture, fitness center, and proximity to MICA and Johns Hopkins Medical School campus.
Ensure accurate and timely completion of all leasing documentation and resident files.
Monitor and maintain closing ratios, conversion rates, and traffic reports.
Audit lease files to ensure adherence to company policies and procedures.
Execute comprehensive marketing strategies to generate qualified prospect traffic.
Maintain thorough product knowledge of Printers Square and competitive properties in the Baltimore Mid-Town market.
Complete weekly market survey reports and adjust marketing tactics accordingly.
Develop and implement resident retention programs including resident events, special promotions, and communications.
Manage lease renewals and work to maximize resident retention rates.
Address resident complaints, concerns, and requests promptly to ensure satisfaction.
Enforce lease terms and community policies consistently and fairly.
Coordinate with maintenance staff to ensure timely response to service requests.
Foster positive community atmosphere and resident engagement.
Prepare accurate and timely reports on leasing activity, occupancy, and traffic metrics.
Maintain property management software with current information on availability, applications, and resident data.
Assist with budget planning related to marketing expenses and leasing operations.
Conduct regular property inspections to ensure model-ready condition and identify maintenance needs.
Process rental applications and verify applicant information for accuracy.
Train and supervise leasing staff on effective leasing techniques, customer service standards, and company procedures.
Ensure staff compliance with Fair Housing Laws and company policies.
Promote quality job performance through support, coaching, and effective leadership.