Leasing Manager - Ella Parkside - Austin, TX

Valiant Residential, LLC•Austin, TX

1d•Onsite

About The Position

Valiant Residential is seeking a Leasing Manager who will be responsible for promoting leasing, retention, and occupancy for the community while promoting resident satisfaction. Through a customer service focus you will create a lasting influence on visitors, prospects, and residents.

Requirements

Experience in working with the public and/or sales
Fair Housing Certification, willingness to obtain before interacting with prospective residents.
Demonstrate an ability to support and contribute to the community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Participate in training to comply with new or existing laws.
Ability to work a flexible schedule, including evenings and weekends.
Two (2) years experience in previous relevant customer service.
Neat, clean, professional throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Responsibilities

Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
Prepare move-in packages and lease paperwork.
Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain them according to established procedures.
Inspect models and available “market ready”, communicate related service needs to Property Manager.
Have the prospect complete the application and secure a deposit following SIMC procedures and Fair Housing requirements.
Update availability reports and process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval.
Assist in monitoring renewals. Distribute and follow up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Professionally represent the company at all times.
Accept rental payments and give them immediately to the Assistant Community Manager.
Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on a timely basis. Review with the Community Manager before obtaining signatures.
Assist management team with other various tasks as required.
Consistently implement policies of the community.