Leasing Manager

University City Housing Company•Bensalem, PA

12d•Onsite

About The Position

University City Housing is seeking an energetic and driven Leasing Manager to join our team at Salem Harbour, an 800-unit apartment community in Bensalem, PA. This is an exciting opportunity for a motivated professional who is passionate about creating exceptional resident experiences, driving leasing success, and leading a high-performing team. In this role, you will be actively engaged throughout the community, building relationships with prospective and current residents, conducting property walks, and coaching a team dedicated to outstanding customer service. The ideal candidate is organized, goal-oriented, and committed to achieving excellence in both sales performance and resident satisfaction while making a meaningful impact on the community’s continued success.

Requirements

Bachelor’s Degree from an accredited college or university preferred; relevant experience may be considered in lieu of a degree.
Valid driver's license and reliable vehicle required.
Technically proficient in Microsoft Office Suite and property management software (Entrata preferred).
Flexible availability, including evenings and weekends
Stable, progressive work history with 3+ years experience in leasing or property management preferred.
Experience motivating and developing a leasing team.
Forward-thinking problem solver who thrives on meeting goals and delivering positive outcomes for the property and team.
Capable of handling multiple priorities in a fast-paced, high-volume environment.
Exhibits a professional demeanor; communicating effectively, both verbally and in writing, with residents and prospective residents.

Responsibilities

Meet or exceed occupancy targets and maintain desired occupancy through proactive leasing strategies.
Complete weekly leasing/traffic reports to monitor competitive positioning and evaluate the effectiveness.
Lead, supervise, and coach leasing consultants to achieve leasing goals.
Build a strong, high-performing team through training in sales techniques, customer service, and product knowledge.
Execute professional follow-up communications and leasing activities; track prospect activity, and ensure lease applications are processed timely.
Maintain accuracy and organization in leasing files, reports, and administrative documentation.
Address resident concerns promptly and professionally, escalating when necessary; maintain high resident satisfaction through effective communication; and ensure incoming residents receive a five-star move-in experience in coordination with maintenance.
Follow-up with maintenance on unit inspections prior to move-in.
Coordinate with Maintenance Coordinator and Property Manager as needed.
Support daily property operations to ensure efficient on-site activities, adherence to company policies, and timely reporting of property issues that may impact leasing success.
Other duties as assigned.