Leasing Manager

Horning Management LLC Corporation• Frederick, MD, US, MD

About The Position

The Leasing Manager directs the property's leasing activities, marketing efforts, leasing team members, and other resources. This position is responsible for performing other clerical functions as required to ensure customer satisfaction through the move-in process. The Leasing Manager should successfully achieve established revenue, occupancy, resident retention, and leasing goals and objectives.

Requirements

High School Diploma or GED is required along with a minimum of 3 years of relevant experience.
Knowledge of property management and the resident life cycle.
Knowledge of property management software
Knowledge of marketing and advertisement methods
Leadership skills with the ability to build, inspire, educate, and mentor teams along with motivating staff.
Marketing skills
Strong organization and time management skills
Strong skills in conflict resolution
Skills in Microsoft Office products
Ability to community effectively both verbally and in writing
Ability to be flexible and adaptable in various situations and environments.
Ability to manage multiple competing priorities.
Ability to value real estate assets.
Ability to use basic office equipment – computer, telephone, printer, copier, internet.

Nice To Haves

Knowledge of property management software such as Yardi, Nexus, or other property management software is preferred.

Responsibilities

Oversee all leasing and front desk staff.
Monitor leasing activity to include advertising, phone calls, emails, walk-ins as well as Pop Cards and applications.
Manage weekly Outreach Program.
Approve applications that meet established Horning selection criteria and move new residents into Yardi.
Coordinate corporate marketing campaign with the Property Manager and any outside consultant.
Manage lease renewal process.
Manage NTV and move-outs in Yardi, assisting with the completion of move-out transmittal for non-charged accounts within 15 days of move-out.
Monitor all advertising sources (paper and web) for all up-to-date and accurate information. (Including Rent Café, Craig’s List, websites, etc.).
Provide training of staff as necessary or required.
Respond to resident concerns.
Coordinate service request follow-up to ensure excellent customer service.
Prepare reports as requested.
Oversee expenses and invoicing for media, marketing, and office supplies.
Manage site petty cash reimbursements.
Monitor water sub-metering move-ins and move-outs.
Audit lease files for accuracy and complete records.
Process Rent Control disclosure process (NTV, rent quote & move-in).
Coordinate resident retention efforts (activities, newsletter, etc.).
Monitor Referral Program
Attend community Marketing Meetings as directed.
Attend and participate in all Company Training as directed.
Perform other duties as assigned.