Leasing Manager

Centricity•State College, PA

1d•Onsite

About The Position

Yugo is a global leader in student housing, connecting young people with opportunities and amazing spaces. As a Leasing Manager, you will be a #Futureshaper, positively influencing the lives of staff and students. Reporting to the Property Manager, you will lead the leasing effort, train and oversee leasing staff, and direct all sales activities. Your role is crucial in providing value and quality to the community by understanding client needs and aligning solutions with community goals.

Requirements

High school diploma, GED, or equivalent, preferred.
Equivalent experience in residential properties, rental operations, or related business operations is required in lieu of a degree.
Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations, required.
Experience with Property management software, RealPage or like systems.
Experience with MS Office, Outlook, MS Word, and Excel.
Ability to work evenings, overtime, holidays, and weekends, as needed.
Regularly required to see, hear, talk, and use hands to handle or feel.
Frequently required to reach with hands and arms.
Regularly required to sit, stand, walk, climb or balance.
Occasionally must stoop, kneel, crouch, or crawl.
Must regularly lift and/or move up to 10 pounds.

Nice To Haves

Knowledgeable of all phases of leasing and resident retention.
Works with lease renewals each month.
Greets prospective clients, shows community and performs leasing duties.
Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
Maintains awareness of local market conditions and trends.
Contributes ideas to property manager for marketing community and improving resident satisfaction.
Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager and assistant manager.
Organizes and files all applicable reports, leases, and paperwork.
Proof reads all lease paperwork and processes move-ins and move-outs.
Accepts service requests from residents and routes to maintenance for prompt processing.
Conducts service follow-up with resident when work is completed.
Coordinate and oversee marketing and sales programs.
Maintain market information including amenities, facilities and pricing.
Prepare for and, if requested, participate in weekly leasing activity call.
Enforce all policies and procedures.
Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
Assist in leading regular community team meetings to communicate goals, progress toward goals and expectations and identify actions to achieve objectives.
Lead by example for community team members in the areas of resident communication, leasing, and telephone techniques.
Ensure office is opened on schedule and that the office and model apartments are maintained in a clean condition.
Begins daily work quickly and independently.
Complies with all state, federal and local laws including Fair Housing.
Oversees compliance with policies related to employment and Human Resources.
Communicates policy and procedure changes with community team members.
Uses tools, methods, & systems to gather and interpret current market and economic trends that may impact the community.
Complies with all company procedures relating to turn activities including: Budgeting and pre-turn planning, vendor management, cost containment, and staffing.
Ability to work evenings, overtime, holidays, and weekends, as needed.
Performs other duties as assigned and as necessary.
Business Acumen - Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of the market and competition. Aligns work with strategic goals. Improves processes, products, and services.
Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Able to read and interpret written information. Writes clearly and informatively.
Customer Service - Manages difficult or emotional customer and staff situations. Responds promptly to customer needs, Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
Problem Solving - Identifies and resolves problems promptly. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem-solving situations. Uses reason even when dealing with emotional topics. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, budgetary, and other financial information to create solutions to those problems.
Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.
Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority for others to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.
Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences the actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.
Cost Consciousness - Works within the approved budget. Develops and implements cost-saving measures. Contributes to profits and revenue. Conserves organizational resources.
Ethics - Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically.
Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports and respects diversity.
Strategic Thinking - Develops strategies to achieve organizational goals. Understands organization's strengths & weaknesses. Analyzes the market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions.
Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in the decision-making process. Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.
Professionalism - Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
Thoroughness - Demonstrates attention to accuracy and quality. Looks for ways to improve and get more done.
Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals.
Initiative - Takes independent actions and calculated risks. Looks for and takes advantage of opportunities.

Responsibilities

Oversee the lease renewal process and maintain high levels of returning residents.
Prepare move-in paperwork and conduct move-in orientations.
Inspect units during move-in, move-out, and as directed.
Plan and assist with resident functions.
Review and approve resident applications as directed by the property manager.
Maintain positive customer relations.
Physically inspect the community, pick up litter, and report maintenance needs.
Inspect move-outs and vacancies when requested.
Keep daily records on lease renewals and terminations.
Greet prospective clients, show the community, and perform leasing duties.
Answer and handle incoming phone calls from prospective residents, current residents, and vendors.
Maintain awareness of local market conditions and trends.
Contribute ideas for marketing and improving resident satisfaction.
Update daily reports on move-out notices and activity, providing information to management.
Organize and file all applicable reports, leases, and paperwork.
Proofread lease paperwork and process move-ins and move-outs.
Accept service requests from residents and route them to maintenance.
Conduct service follow-up with residents upon completion of work.
Coordinate and oversee marketing and sales programs.
Maintain market information including amenities, facilities, and pricing.
Prepare for and participate in weekly leasing activity calls.
Enforce all policies and procedures.
Ensure all property records are kept in accordance with legal requirements and company policies.
Assist in leading regular community team meetings to communicate goals and expectations.
Lead by example for community team members in resident communication, leasing, and telephone techniques.
Ensure the office is opened on schedule and maintained in a clean condition.
Begin daily work quickly and independently.
Comply with all state, federal, and local laws, including Fair Housing.
Oversee compliance with employment and Human Resources policies.
Communicate policy and procedure changes with community team members.
Use tools, methods, and systems to gather and interpret market and economic trends.
Comply with company procedures related to turn activities, including budgeting, vendor management, cost containment, and staffing.
Perform other duties as assigned.
Assist the property manager with overseeing and supervising the property leasing staff.