Leasing Manager - Modera Second Avenue

Mill Creek Residential•Denver, CO

1d•$22 - $26

About The Position

The Leasing Manager manages all aspects of the leasing process, sets sales goals to meet community needs, and develops and implements sales strategies to meet or exceed objectives. The role coaches and motivates Leasing Consultants, monitors individual and team performance, and works to achieve community goals and increase value. The General Community Manager has primary authority; day-to-day duties may be determined in collaboration with the Community Manager and leasing team, taking into account associates’ skills, experience, career goals, and community needs. The Leasing Manager consistently improves the sales process through guidance, coaching, and training. The position supports the customer experience and brand standards, addresses resident concerns, assists residents through move-ins, renewals, move-outs, and transfers, and works with the service department to ensure requests are completed. It establishes leasing goals, manages leads and marketing channels, conducts tours and leases apartments, monitors market and performance data, and supports operational standards and legal compliance. The role requires at least three years of sales experience, strong communication and customer-service skills, and the ability to mentor and train colleagues. High school diploma or GED is required; a bachelor’s degree or related experience is preferred. Multifamily or related property management, retail sales, or hospitality experience is relevant. The position may require travel between communities and includes assigned schedules, including weekends.

Requirements

High school diploma or equivalent (GED).
At least 3 years of sales experience.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills in English.
Ability to establish and achieve goals using leadership, effective listening, training, and follow-through skills.
Ability to mentor and train fellow associates in sales.
Ability to take ownership of resident issues or concerns and resolve them.
Knowledge of community, inventory, pricing, availability, neighborhood, and local community.
Knowledge of market trends and competitors.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and Revenue Management Software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.
Ability to comply with company policies and applicable laws, including Fair Housing regulations.

Nice To Haves

Bachelor’s degree or related experience preferred.
Multifamily or related property management experience, retail sales, or hospitality experience.

Responsibilities

Understand, support, and embody Mill Creek Residential’s customer experience vision and brand promise.
Communicate service guarantees and customer service standards to prospective and current residents.
Personally address and resolve customer concerns in a timely, professional manner.
Support residents during move-ins and assist with lease renewals, move-outs, and transfers.
Coach Leasing Consultants on sales, Entrata lead management, and other leasing topics.
Participate in the monthly property renewal program using letters, calls, or other communications to encourage resident retention.
Ensure community merchandising plans meet brand standards, including tour paths, models, and leasing centers.
Accept resident service requests, route them to the service department, and follow up on completion and resident satisfaction.
Set weekly and monthly leasing goals based on budgeted occupancy, rents, and community leasing needs.
Provide pricing recommendations and assist with market survey reports.
Track, monitor, and report individual and team performance.
Manage the sales process and convert prospect leads into leases.
Model effective leasing and sales behavior; present community layouts, amenities, design, features, brand, and neighborhood to prospective and current residents.
Conduct prospect tours and lease apartments as needed.
Call or visit competitor properties and remain informed about their rents, specials, and events.
Ensure lease information is accurately and promptly recorded according to policy.
Analyze operations reports and market surveys, assess marketing-plan effectiveness, and communicate findings to the supervisor.
Manage Entrata tasks and leads daily.
Manage social media, ILS listings, and daily Craigslist postings, keeping information accurate and up to date.
Keep the office, clubroom, apartment models, and market-ready units in impeccable condition.
Participate in Revenue Management calls when applicable.
Review and approve property staff new-lease paperwork as directed by the Manager.
Provide feedback, coaching, and support to the leasing team, hold team meetings, and drive achievement of established goals.
Support and enforce Mill Creek’s Brand Promise, Service Standards, and Manifesto.
Follow company policies and procedures and comply with applicable federal, state, and local laws, including Fair Housing regulations.
Complete other duties as assigned.
Report to work on time, follow assigned schedules (including weekends), and accurately document and verify time worked.
Travel between two or more communities if necessary.