Leasing Consultant - Modera Coral Springs II

Mill Creek Residential•Coral Springs, FL

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents, providing outstanding customer service and demonstrating sales excellence. The role guides prospects in choosing a home and supports residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on the associate’s skills, experience, career goals, and the community’s working requirements. The Leasing Consultant supports leasing and marketing, resident service, and operational standards. Responsibilities include presenting the community and available homes, converting prospects into leases, maintaining accurate leasing information, assisting residents throughout their residency, and ensuring compliance with company policies and applicable laws. The role may require travel between communities and includes working assigned schedules, including weekends.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills, including the ability to communicate, speak, read, and write in English clearly and concisely.
Ability to take ownership of resident issues or concerns and reach a resolution.
Experience in multifamily or single-family rentals, built-to-rent, related property management, retail sales, or hospitality.
In-depth knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to continually research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between communities when necessary and work assigned schedules, including weekends.

Responsibilities

Greet prospective residents, determine their needs and preferences, and present the community, homes, features, and benefits.
Complete lease applications, assist with verification, and communicate application results promptly.
Manage and follow up with leads and prospects to achieve leasing goals; strive for a 25% tour-to-lease conversion ratio.
Research competing properties and keep current on local rents, specials, amenities, features, and events; update the market survey monthly.
Answer and return telephone calls and voicemails, including prospect calls, resident issues, and service requests.
Enter accurate, timely information into designated systems, manage Entrata tasks and leads daily, prepare leasing reports as requested, and update daily activity and leasing records for the Community Manager.
Maintain the office, clubroom, model homes, and market-ready homes in impeccable condition.
Share promotional ideas, assist with the marketing timeline and social media advertising, and post Craigslist ads daily to generate traffic.
Assist with move-in preparation, including walking homes and preparing gifts and move-in packages with keys and passes.
Provide resident support during move-ins, lease renewals, move-outs, and transfers; participate in the property renewal program to encourage retention.
Communicate service guarantees and customer-service standards, take ownership of resident concerns, and resolve them professionally and promptly.
Accept and route service requests to the service department, follow up on completion, and confirm resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including related addendums, and communicate notices to vacate, cancellations, transfers, renewals, and other activity to the Community Manager.
Attend training classes and meetings as required or recommended by management.
Follow company policies and procedures and comply with federal, state, and local laws, including Fair Housing regulations.
Embody Mill Creek’s mission, values, and brand promise; complete other duties as assigned.
Report to work on time, follow assigned schedules (including weekends), and accurately document and verify time worked.
Travel between two or more communities when necessary.