Leasing Experience Coordinator

Lifestyle Communities•Durham, NC

1d•Onsite

About The Position

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. In this role, you’ll be responsible for supporting leadership of leasing teams, while impacting all aspects of operations and sales at an assigned apartment community. Provides potential residents with information about the community and model home choices and the resident living experience. Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale. You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents. Takes prospective residents through the application and lease process, through move in. Assists with new lease applications and related processes and coordinates the renewal lease process for current residents. Follows up on resident questions and concerns and supports and assists all customer service efforts in the community. Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness. Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents. Answer and direct all incoming calls Regular patrol of the grounds, halls, vacant units, and parking garage. Daily inspection of all amenity common areas. Verify service work orders; issue appropriate keys/personal escorts for access. Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact. Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request. Participate with and help coordinate potential resident events. When necessary, help with the training of co-workers. Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.

Requirements

High School Diploma
Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
Work requires strong attention to detail and accuracy.
Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
Work requires the ability to multitask and meet deadlines.
Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.
Ability to learn fair housing regulations required.
Ability to work weekends, holidays as needed
Valid driver license

Responsibilities

Provides potential residents with information about the community and model home choices and the resident living experience.
Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale.
Responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.
Takes prospective residents through the application and lease process, through move in.
Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.
Greet residents and guests in a professional and courteous manner and expedite all requests as required.
Establish a rapport with the residents.
Answer and direct all incoming calls
Regular patrol of the grounds, halls, vacant units, and parking garage.
Daily inspection of all amenity common areas.
Verify service work orders; issue appropriate keys/personal escorts for access.
Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.
Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
Participate with and help coordinate potential resident events.
When necessary, help with the training of co-workers.
Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.