Leasing Coordinator

Liberty Military Housing•Norfolk, VA

2d•$18 - $23

About The Position

Liberty Military Housing is seeking a Leasing Coordinator to support the team’s sales goals and provide service to prospective residents and current residents. The role uses customer management programs to follow up with prospective residents, contact new applicants, assist customers through various communication methods, prepare reports for site and regional managers, create marketing flyers, audit lease paperwork, and update the website. The position also involves responding to resident complaints and service issues and coordinating with appropriate staff to resolve concerns. The role requires strong written and verbal communication, customer service, attention to detail, time management, and follow-up skills. Candidates must be able to work independently and collaboratively, handle pressure and deadlines while maintaining a positive attitude, and communicate clearly by telephone. A high school diploma or GED is required. The pay range is $18.00–$22.50 per hour.

Requirements

High school diploma or GED.
Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
Computer proficiency, including Microsoft Word and Excel.
Ability to work under pressure and meet deadlines while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and in a team environment.
Excellent time management and follow-up skills.
Detail-oriented.
Ability to talk, listen, and speak clearly on the telephone.

Responsibilities

Assist prospective residents by providing information about the housing process.
Answer telephone calls, return missed calls, check voicemail, and follow up with prospects.
Ensure lease paperwork is completed and entered into Yardi, and audit leases.
Manage resident complaints and service issues and coordinate with appropriate staff to address and resolve concerns.
Compile daily, weekly, and monthly reports.
Communicate in writing and verbally with the team, prospects, and residents.
Manage the resident lifecycle and run audit-program reports within LeaseHawk.
Contact all new applicants.
Create marketing flyers using LeaseLabs.
Update the website with pricing and specials and coordinate changes with the site.
Post marketing ads and respond to and follow up with leads.