Leasing Consultant

Portico Property Management•Waxahachie, TX

11d•Onsite

About The Position

The Leasing Consultant plays a key role in achieving the community’s leasing and occupancy goals by providing exceptional customer service to prospects and residents. This position is responsible for converting leads to leases, supporting resident satisfaction and retention efforts, and assisting with daily office operations. The Leasing Consultant serves as an ambassador of the Portico brand, creating a positive first impression and contributing to the community’s success.

Requirements

Minimum six months of leasing, sales, or customer service experience preferred.
High school diploma or GED required.
Strong communication, sales, and customer service skills.
Proficient in Microsoft Word, Excel, and property management software (OneSite, Yardi, etc.).
Detail-oriented, organized, and able to manage multiple priorities.
Positive attitude, professional demeanor, and strong teamwork orientation.
Ability to stand and walk for prolonged periods, climb stairs, and lift up to 30 pounds.
Frequent exposure to outdoor weather conditions and moderate noise levels.
Must be comfortable working in a pet-friendly environment.
Satisfactory drug test and background check are required.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Respond promptly to inquiries via phone, email, and online platforms; convert leads into property visits and leases.
Conduct personalized community tours that align with each prospect’s preferences and needs.
Accurately process rental applications and communicate approvals or denials within established timelines.
Prepare lease documents, addenda, and move-in materials; coordinate with maintenance for unit readiness.
Follow up with undecided prospects to maximize leasing conversions.
Maintain accurate guest cards, application logs, and leasing documentation in OneSite.
Adhere to Fair Housing laws and company policies at all times.
Maintain a clean, inviting leasing office, model, and tour path daily.
Execute opening and closing procedures to ensure a professional presentation.
Participate in marketing initiatives, outreach programs, and competitor market surveys.
Monitor and replenish leasing materials, signage, and refreshments as needed.
Deliver exceptional customer service and handle resident requests promptly and professionally.
Support resident retention efforts through proactive renewal outreach and community engagement.
Process service requests accurately and coordinate follow-up with the maintenance team.
Promote a positive living environment consistent with Portico’s customer service standards.
Enter all leasing and resident activity into OneSite daily and maintain data accuracy.
Prepare reports, maintain organized files, and manage office inventory.
Respond to calls and emails in a timely, professional manner.
Support compliance with safety procedures and operational policies.
Partner effectively with the community team, maintenance staff, and corporate associates.
Build positive relationships with vendors, sister communities, and industry partners.
Participate in team meetings, training, and special projects as assigned.