Leasing Consultant - La Mirage - San Antonio, TX

Valiant Residential, LLC • San Antonio, TX

9d

About The Position

Valiant Residential is seeking a Leasing Consultant to handle leasing, resident retention, and occupancy-related duties for the community while promoting resident satisfaction. The role creates a lasting, customer-service-focused impression on visitors, prospects, and residents.

The Leasing Consultant greets and qualifies prospects, prepares move-in packages and lease documents, maintains records of prospect visits, inspects model and market-ready units, processes applications, and supports renewals and marketing efforts. The role also accepts rental payments, accurately enters lease and resident information into the Yardi System, represents the company professionally, and assists the management team as needed while consistently implementing community policies.

Requirements

• Experience working with the public and/or in sales.
• Two years of experience in relevant customer service.
• Strong English verbal and written communication skills to interact effectively with team members, residents, vendors, and other stakeholders.
• Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.
• Ability to support and contribute to the community team.
• Ability to operate a telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, and community software.
• Positive attitude and ability to smile under all circumstances.
• Participation in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Neat, clean, and professional appearance throughout the workday and whenever present in the community.
• Compliance with expectations demonstrated in the employee handbook.
• Ability to defuse and respond to customer concerns to avoid escalation.

Nice To Haves

• Bilingual in Spanish.

Responsibilities

• Greet prospects and qualify them by asking questions and using completed guest cards.
• Prepare move-in packages and lease paperwork.
• Immediately record telephone and in-person visits on appropriate reports, and file and maintain guest cards according to established procedures.
• Inspect models and available market-ready units, and communicate related service needs to the Community Manager.
• Have prospects complete applications and secure deposits in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update the availability report and process applications for approval, including credit checks and rental-history checks; submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals and distribute and follow up on renewal notices.
• Monitor advertising effectiveness and gather and file information about market competition in the area.
• Professionally represent the company at all times.
• Accept rental payments and immediately give them to the Assistant Community Manager.
• Type leases, complete appropriate paperwork, and accurately and promptly enter information into the Yardi System; review documents with the Community Manager before obtaining signatures.
• Assist the management team with other tasks as required.
• Consistently implement community policies.

Benefits

• Competitive total compensation.
• Time off.
• Comprehensive benefits, including free health insurance options and 401(k) matching.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed