Leasing Consultant - La Mirage - San Antonio, TX

Valiant Enterprises•San Antonio, TX

About The Position

Valiant Residential is seeking a Leasing Consultant for the La Mirage community in San Antonio, Texas. The role handles leasing, resident retention, and occupancy while promoting resident satisfaction. The Leasing Consultant creates a positive impression on visitors, prospects, and residents through customer-focused service and works with the community team to implement community policies and support daily operations.

Requirements

Experience working with the public and/or in sales.
Two years of experience in relevant customer service.
Strong verbal and written communication skills in English to interact effectively with team members, residents, vendors, and other stakeholders.
Ability to support and contribute to the community team.
Ability to operate a telephone, personal computer and keyboard, Microsoft Word, MS Outlook, and community software.
Positive attitude and ability to smile under all circumstances.
Ability to work a flexible schedule, including evenings and weekends.
Neat, clean, and professional appearance throughout the workday and whenever present in the community.
Ability to comply with expectations in the employee handbook.
Fair Housing Certification, or willingness to obtain it before interacting with prospective residents.

Nice To Haves

Bilingual ability in Spanish.

Responsibilities

Greet and qualify prospective residents by asking questions and using completed guest cards.
Prepare move-in packages and lease paperwork.
Promptly record telephone and in-person visits on appropriate reports; file and maintain guest cards according to established procedures.
Inspect model apartments and available market-ready units, and communicate service needs to the Community Manager.
Have prospects complete applications and secure deposits according to company procedures and Fair Housing requirements.
Update availability reports and process applications, including credit checks and rental-history checks; submit processed applications to the Community Manager for approval.
Assist with monitoring renewals, distributing renewal notices, and following up on them.
Monitor advertising effectiveness and gather and file information about competing properties in the area.
Professionally represent the company at all times.
Accept rental payments and promptly provide them to the Assistant Community Manager.
Prepare leases, complete paperwork, and enter information accurately and on time in the Yardi system; review with the Community Manager before obtaining signatures.
Assist the management team with other tasks as required.
Consistently implement community policies.
Participate in training to comply with new or existing laws.
Respond to customer concerns and work to diffuse them to avoid escalation.