Leasing Consultant- Columbus, OH

Burlington Capital Properties•Columbus, OH

21h

About The Position

Burlington Capital Properties is seeking a friendly, organized, and customer-focused Leasing Consultant for Crown Pointe in Columbus, Ohio. The role supports the property's leasing activities and daily office operations while helping create a positive experience for prospective and current residents. The successful candidate will communicate professionally, build relationships, handle questions and concerns, and maintain accurate records and documentation. Bilingual English/Spanish communication skills are preferred. The schedule is full-time, Monday through Friday, 8:00 AM to 5:00 PM. Employment is contingent upon successful completion of a post-offer drug screen, criminal and civil background checks, a motor vehicle record review, and other pre-employment requirements. Qualified individuals with disabilities may request reasonable accommodations to perform the essential functions of the position. Burlington Capital Properties is an Equal Opportunity Employer. Its appearance policy prohibits exposed tattoos, facial piercings other than earrings, and unnatural hair colors; written requests for exceptions may be submitted. Competitive pay and a comprehensive benefits package are available, with details discussed during the interview process.

Requirements

Excellent customer service skills and the ability to provide professional, responsive service.
Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
Experience with recordkeeping, documentation, data entry, and file management.
Ability to maintain confidentiality and handle sensitive information appropriately.
Strong verbal and written communication skills.
Ability to communicate effectively and build positive relationships with prospective and current residents.
Strong conflict-resolution and problem-solving skills.
Ability to handle resident concerns professionally and with sound judgment.
Ability to use computers and basic office equipment to perform job duties.
Ability to follow established procedures, work independently, and contribute to a team environment.
Ability to sit, stand, walk, bend, stoop, and move throughout the property as needed.
Ability to walk throughout the community and conduct apartment and property tours.
Ability to use stairs and navigate buildings and grounds as needed.
Ability to use a computer, telephone, and other office equipment for extended periods.
Ability to occasionally lift, carry, push, or pull materials and supplies necessary to perform job duties.
Successful completion of a post-offer drug screen, criminal background check, civil background check, motor vehicle record review, and any other pre-employment requirements.

Nice To Haves

Bilingual English/Spanish communication skills, including the ability to communicate effectively with Spanish-speaking prospects and residents.

Responsibilities

Provide friendly, professional customer service to prospective and current residents.
Respond to prospect and resident inquiries by phone, email, and in person.
Build positive relationships with prospective and current residents.
Guide prospective residents through the leasing process, answer questions, schedule appointments, and provide information about available apartments.
Conduct apartment and community tours and communicate property features and benefits.
Prepare, organize, and maintain leasing files, resident records, and other required documentation.
Perform accurate data entry and maintain electronic and physical files.
Maintain confidentiality when handling resident, applicant, and company information.
Assist with move-in, move-out, renewal, and other resident-related documentation.
Respond professionally to resident concerns and identify appropriate solutions.
Use conflict-resolution and problem-solving skills when addressing resident or prospect concerns.
Maintain accurate records and complete administrative tasks in a timely manner.
Support the Property Manager and team with daily office operations and other assigned duties.
Participate in staff meetings and contribute to the overall success of the property.