Leasing Consultant

Avenue5 Residential, LLC•Bellevue, WA

21h•Onsite

About The Position

We’re looking for a talented leasing consultant who will be responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The leasing consultant is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction. This role ensures excellent customer service to prospective and current residents and promotes a quality living experience for all. The leasing consultant generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes. They ensure model apartments are in touring condition and orient prospective and current residents to the property. The role processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis. The leasing consultant maintains accurate and detailed records of traffic activity by entering applicable information into the computer and follows up with all prospective residents via phone, mail or email. They convert phone traffic into scheduled appointments with prospective residents in order to tour the property. The position inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team. The leasing consultant creates and maintains confidential resident files, which include reviewing move-in paperwork with new residents. They complete weekly leasing reports in accurate and timely fashion and ensure all open and close procedures are completed daily. The role assists with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately. The leasing consultant is responsible for shopping competitive properties. They inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired. The position assists with processing work order requests for residents and ensures work is completed in a timely manner. The leasing consultant supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed. They may be asked to assist with planning and implementing resident activities in order to increase resident retention. The role complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. Performs other duties as assigned.

Requirements

High school diploma is required.
Excellent customer service and interpersonal skills with the ability to relate to others.
Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
Sensitivity to confidential matters is required.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Capability to read, write, comprehend, and converse in English.
Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Must maintain a valid driver’s license, clean driving record and current auto insurance is required.
Must comply with all safety requirements.
Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Nice To Haves

Minimum of one year of previous sales experience is preferred.
One year of previous residential leasing experience is preferred.
Prior experience in Yardi Voyager or another equivalent system is preferred.

Responsibilities

Coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
Interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
Ensuring excellent customer service to prospective and current residents and promoting a quality living experience for all.
Generating and handling traffic, qualifying prospective residents, leasing apartments, preparing lease documentation, and completing move-in paperwork and processes.
Ensuring model apartments are in touring condition.
Orienting prospective and current residents to the property.
Processing renewal paperwork and ensuring documentation is delivered to current residents on a monthly basis.
Maintaining accurate and detailed records of traffic activity by entering applicable information into the computer.
Following up with all prospective residents via phone, mail or email.
Converting phone traffic into scheduled appointments with prospective residents in order to tour the property.
Inspecting apartments prior to resident move-ins and ensuring apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
Creating and maintaining confidential resident files, which include reviewing move-in paperwork with new residents.
Completing weekly leasing reports in accurate and timely fashion.
Ensuring all open and close procedures are completed daily.
Assisting with ongoing resident relations throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
Shopping competitive properties.
Inspecting buildings and grounds to ensure safety and cleanliness, and alerting maintenance to items that need to be repaired.
Assisting with processing work order requests for residents and ensuring work is completed in a timely manner.
Supporting management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.
Assisting with planning and implementing resident activities in order to increase resident retention.
Complying with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
Performing other duties as assigned.