Leasing Consultant - Bilingual (English/Nepali) preferred - Westgate

Vidalta Residential•Irving, TX

27d

About The Position

The Leasing Consultant is the first point of contact for potential and current residents. The role focuses on resident satisfaction and achieving leasing, retention, and occupancy goals for the community. The consultant manages the leasing process from prospect tours through move-in, supports lease renewals, maintains accurate records and marketing information, and helps ensure apartments and shared work areas are prepared and presentable. The position also involves outreach marketing, resident activities, rent-collection support, and assistance with other management tasks.

Requirements

High school diploma or equivalent.
Two years of experience in sales, retail, hospitality, and/or customer service.
Ability to operate a telephone, personal computer and keyboard, Onesite community software, and Microsoft Office applications including Word, Excel, and Outlook.
Detail-oriented, organized, and knowledgeable about financial regulations and property-management best practices.
Flexibility to work weekends and accommodate varied schedules.
Exceptional customer-service and problem-solving abilities.
Familiarity with Fair Housing laws and regulations.
Strong organizational skills and excellent verbal and written communication skills.
Consistently positive attitude.

Nice To Haves

Bilingual English/Nepali preferred.
Leasing and/or property management experience preferred.
Bilingual English/Spanish is a plus.

Responsibilities

Greet prospective residents and qualify their needs using questions and completed guest cards.
Manage the leasing process from tours through move-in, including follow-up, closing, lease documentation, and unit inspections.
Record telephone and in-person visits promptly and maintain guest-card files according to established procedures.
Inspect model and market-ready units and communicate service needs to the Property Manager.
Help prospects complete applications and secure deposits in accordance with company and Fair Housing requirements.
Maintain thorough knowledge of lease terms, community policies, rental rates, unit sizes, locations, amenities, and competitors.
Encourage lease renewals and negotiate terms to help minimize vacancy rates.
Support company performance objectives, including occupancy, net leased, renewal retention, and vacancy targets.
Represent the company professionally and provide strong customer service.
Develop and use creative marketing and social media strategies to increase property traffic.
Ensure websites and marketing materials are accurate and current.
Prepare model and target apartments for tours and monitor the property's curb appeal.
Conduct outreach marketing at least once per week.
Participate in resident-planned activities to support customer satisfaction.
Maintain the organization and cleanliness of work and office areas.
Assist the Assistant Manager with collecting delinquent rent.
Assist the management team with other tasks as required.