Resident Service Coordinator/Leasing Consultant

Atlantic Pacific Companies • Austin, TX

3d • Onsite

About The Position

Atlantic Pacific Companies is seeking an experienced and highly motivated Leasing Consultant for their Affordable Housing Community, The Studio at ThinkEast, which has 181 units in Austin, TX. The Leasing Consultant is responsible for leasing community apartments and assisting tenants with their needs. This role involves meeting with prospective tenants to determine lease terms, receiving security deposits, and coordinating with current tenants to discuss lease changes, all while promoting the business effectively.

Requirements

• High School Diploma and one to two years related experience and/or training in residential services, customer service, or sales or equivalent combination of education and experience.
• Two years of LIHTC/Affordable housing experience.
• Previous experience with marketing, sales, and customer service
• Experience with Bluemoon, Yieldstart preferred and Onsite or Yardi (CRM, Voyager, P2P) required.
• Proficient in computer software including but not limited to, Microsoft Office (Excel, Word and Outlook)
• Cover leasing office on weekend shifts as needed

Responsibilities

• Answers telephones and provide leasing information, schedule appointments for tours, take maintenance requests, assist residents with needs, etc.
• Welcomes and shows prospective residents the property, explains the application process.
• Prepares move-in packet upon approval of the application.
• Reviews and explains information to resident (i.e., gate cards, gate codes, lease, community policies and move-in inventory), based on HUD, LIHTC programs.
• Walks with a resident upon move-in to complete the move-in inventory sheet and ensure signature prior to keys being released.
• Assists in the handling of resident service request and various concerns as required.
• Types up and delivers Community and resident letters with Manager approval.
• Ensures all proper screening of applications, reviews and signs lease agreements and ensures proper collection of fees and rents, based on the HUD/LIHTC regulations accurately and timely.
• Assist in keeping the office neat and clean.
• Assist in follow-up on work orders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED