Leasing Consultant | Liv Northgate

Liv Career•Gilbert, AZ

2d•Onsite

About The Position

The Leasing Consultant is responsible for answering inquiries, presenting apartment homes and amenities, and providing accurate information about the community and apartment homes. This role is expected to embody the 'Liv in action!' philosophy, supporting Liv Communities' Why, Promise, and Values by incorporating the 'Liv It!' concept and core values of Liv empowered, Liv meaningfully, Liv simpler, Liv well, and Liv with luv into strategy, daily decision making, and relationships.

Requirements

High school diploma or equivalent GED.
Minimum of six months prior customer service experience.
Completion of one approved fair housing seminar within one year, and every two years thereafter.
Ability to work prolonged periods sitting at a desk and working on a computer.
Ability to complete daily tours of the community with potential residents.
Must be able to lift up to 15 lbs.

Nice To Haves

Obtain and maintain a score of 80% or higher on periodic Shopping Reports.
Maintain an average closing ratio of 17% or higher from total traffic count.
Obtain 50% of signed leased renewals from Residents to renew their Lease at least 50 days prior to the Resident’s Lease expiration date.

Responsibilities

Answer all inquiries about apartment homes, assess prospects' housing needs and desires, and encourage appointments.
Present model(s), apartment homes, and amenities to prospects, assisting them in making housing decisions.
Follow up with prospects to offer further assistance and close sales.
Request and accept deposits and application fees.
Provide and ensure timely completion and return of Applications for Residency, Employment, and Rental Verification forms.
Correspond with prospective residents regarding their application status, approval, desired apartment home, and move-in date.
Generate and update Waiting List and Reservation Agreements.
Complete a guest card for each prospect and accurately record all traffic.
Inspect common areas, community amenities, Hub, and models daily to ensure they are in excellent condition for showings.
Inspect market-ready apartment homes before showing and prepare them for new resident occupancy.
Prepare service requests for areas needing repair or clean-up.
Develop, update, and implement an approved renewal program, contacting residents prior to lease expiration to negotiate renewals or accept move-out notices.
Negotiate new lease terms.
Prepare and update Lease Expiration Checklists and Monthly Lease Expiration Reports.
Prepare and deliver Leases, addenda, and correspondence.
Accept move-out notices and update Lease Expiration Checklists.
Communicate and maintain relationships with businesses participating in furnished unit and preferred employer programs.
Seek out new businesses to promote apartment community publications and programs.
Seek out and build relationships with small businesses to promote the distribution of apartment community publications.
Plan and coordinate 'Open House' and other related events.
Propose advertising concepts and collaborate with the marketing team to execute them according to brand standards.
Keep records of all advertising mediums, their expirations, and update as necessary.
Present ideas for marketing themes and other advertising mediums.
Submit updates for all marketing materials.
Maintain brochure boxes and signage at the community.
Assist in implementing marketing and advertising programs.
Assist the marketing team in brainstorming new marketing ideas and themes.
Help plan or offer ideas for new advertising mediums or assist in the conceptual design of print media advertising.
Assist in preparing for and implementing community events.
Maintain information about the surrounding community, including schools, entertainment, human services, parks, and recreation.
Prepare and display refreshments for visitors.
Answer all incoming telephone calls.
Greet all persons coming into the office.
Assist the Bookkeeper in processing Applications for Residency for approval.
Prepare new Resident files with checklists, Leases, addenda, and all other related documents.
Assist in delivering possession to new residents by collecting monies due, signed Lease documents, and applicable addenda.
Request new home telephone numbers and email addresses and set up follow-up appointments with maintenance/management staff.
Take maintenance service requests from residents.
Prepare and distribute Welcome packets and move-in packets/gifts for new residents.
Evaluate resident services and offer ideas for improvement.
Implement new services and lead the team in providing exemplary customer service and hospitality.
Record complaints or incidents on the appropriate format.
Keep inventory of brochures, applications, and any other related leasing information.
Maintain a professional and friendly rapport with Residents, team members, and contractors.
Notify the Maintenance Supervisor of urgent service requests, angry residents, or prospects/residents requesting a change of move-in/move-out date.
Keep the Property Manager apprised of unhappy team members, concerned residents, complaints, alleged neighbor disputes, or incidents believed to have violated a community policy or lease term.
Update software regarding traffic and leasing activity daily.
Visit and call on area competitors.
Maintain the prospective Resident Waiting List.
Comply with the Liv Communities Employee Safety and Compliance manual.