Leasing Consultant | Liv Northgate

Wake Robin•Gilbert, AZ

3d•Onsite

About The Position

The primary purpose of this position is to answer inquiries, present apartment homes and amenities, and provide accurate information about the community and apartment homes. The role involves supporting Liv Communities' mission, promise, and values, incorporating the 'Liv It!' concept and core values into daily decision-making and relationships.

Requirements

High school diploma or equivalent GED.
Minimum of six months prior customer service experience.
Completion of one approved fair housing seminar within one year, and every two years thereafter.

Responsibilities

Answer all inquiries about apartment homes, assess prospects' housing needs and desires, and encourage appointments.
Present model units, apartment homes, and amenities to prospects and assist them in making housing decisions.
Follow up with prospects to offer assistance and close sales.
Request and accept deposits and application fees.
Provide and ensure proper completion and timely return of Applications for Residency, Employment, and Rental Verification forms.
Correspond with prospective residents regarding their application status, approval, desired apartment home, and move-in date.
Generate and update Waiting List and Reservation Agreements.
Complete a guest card for each prospect visiting the community or following up on inquiries.
Accurately record all traffic.
Inspect common areas, community amenities, Hub, and models daily to ensure they are in excellent condition.
Inspect market-ready apartment homes before showing to prospects and prepare them for new resident occupancy.
Prepare service requests for areas needing repair or clean-up.
Develop, update, and implement an approved renewal program.
Follow the community's Renewal Program from start to finish, contacting residents prior to lease expiration to negotiate renewals or accept move-out notices.
Negotiate new lease terms.
Prepare Lease Expiration Checklists with pertinent information for renewals/move-outs.
Prepare and update the Monthly Lease Expiration Report.
Prepare and deliver Leases, addenda, correspondence, and update the Lease Expiration Checklist.
Accept move-out notices and update the Lease Expiration Checklist.
Communicate and maintain relationships with businesses participating in furnished unit and preferred employer programs.
Seek out new businesses to inform them about available programs and promote the distribution of community publications.
Build relationships with small businesses to promote the distribution of community publications to their customers.
Plan and coordinate 'Open House' and other related events.
Propose advertising concepts and collaborate with the marketing team for execution according to brand standards.
Keep records of all advertising mediums, their expirations, and update as necessary.
Present ideas for marketing themes or other advertising mediums.
Submit updates for all marketing materials.
Maintain brochure boxes and signage at the community.
Assist in implementing the marketing & advertising program and brainstorming new ideas.
Help plan or offer ideas for new advertising mediums or assist in conceptual design of print media advertising.
Assist in preparing for and implementing community events.
Maintain information about the surrounding community (schools, entertainment, parks, etc.).
Prepare and display refreshments for visitors.
Answer all incoming telephone calls.
Greet all persons entering the office.
Assist the Bookkeeper in processing Applications for Residency for approval.
Prepare new Resident files with checklists, Leases, addenda, and other related documents.
Assist in delivering possession to new residents by collecting monies due, signed Lease documents, and applicable addenda.
Request new home telephone numbers and email addresses and set up follow-up appointments with maintenance/management staff.
Take maintenance service requests from residents.
Prepare and distribute Welcome packets for new residents.
Prepare move-in packets and gifts for new residents.
Evaluate resident services and offer ideas for improvement.
Implement new services and lead the team in providing exemplary customer service and hospitality.
Record complaints or incidents on appropriate formats.
Keep inventory of brochures, applications, and other leasing information.
Maintain a professional and friendly rapport with Residents, team members, and contractors.
Notify the Maintenance Supervisor of urgent service requests, angry residents, or prospects/residents requesting a change of move-in/move-out dates.
Keep the Property Manager informed of unhappy team members, concerned residents, complaints, alleged neighbor disputes, or incidents believed to have violated community policy or lease terms.
Update software regarding traffic and leasing activity daily.
Visit and call on area competitors.
Maintain prospective Resident Waiting List.
Comply with the Liv Communities Employee Safety and Compliance manual.