Leasing Consultant

Titan Corp US•Montrose, CO

1d•Onsite

About The Position

The Leasing Consultant's role is to lease apartments, retain residents through excellent customer service, and manage administrative and financial responsibilities for their assigned community. This position involves ensuring leasing procedures are followed daily, managing availability, and conducting follow-ups. Key duties include handling prospect inquiries, maintaining property appearance, preparing and verifying lease applications, and coordinating move-ins. The role also encompasses general office and administrative tasks such as conducting inspections, managing key control, processing resident notices, assisting with lease renewals, assembling move-in packages, maintaining filing systems, operating office security systems, and delivering move-in presentations. The Leasing Consultant is responsible for calculating daily rent, prorating charges, and processing maintenance requests.

Requirements

Ability to effectively communicate with people
Ability to maintain a professional image
Strong organizational skills
Strong verbal skills
Excellent customer service orientation
Assertive attitude
Ability to effectively "close" a sale
Must take and pass drug screening test
Ability to manage and coach team of Leasing Professionals
Must possess a valid Driver's License
Must have two (2) years experience
Experience in leasing properties to perspective residents and managing current residents.
Experience using Knock, Onesite, and AIRM.

Responsibilities

Ensure leasing procedures are followed on a daily basis.
Manage availability guidelines.
Review leasing follow up weekly.
Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community.
Check the answering service for messages and follow up on all messages, as necessary.
Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance.
Lease apartments to qualified prospects.
Schedule move-ins in such a way as to minimize rent loss.
Escort a future resident to an apartment home and to all amenity areas.
Drive a golf cart or walk with prospects.
Prepare all paperwork needed before submitting lease files for verification.
Verify applications and process file quickly through phone calls and correspondence.
Submit to manager for approval.
Set up file for move-in.
Turn in traffic and phone recap weekly to the Community Director.
Follow up with each visitor within 24 hours via personal phone call and send a personal note/e-mail for them to receive within seven days of their visit.
Conduct move-in, move-out and turnkey inspections and follow through with any concerns.
Maintain key closet procedures to ensure proper control of access and security on the property.
Receive and acknowledge resident notices and prepare files.
Maintain dress code as outlined in the policy manual and ensure Leasing Team adheres to the policy and uniform schedule.
Assist in Lease renewal procedure by completing lease renewal printout, contacting residents prior to 75 days before the end of their initial term, sending renewal letters, typing new leases, and following up on any promises made at time of renewal.
Assemble move-in packages.
Keep all filing current.
Operate office alarm system in conjunction with opening and closing the office.
Deliver thorough move-in presentation to new residents.
Calculate daily rent, prorate charges, late fees and percentages.
Write up all maintenance requests upon receipt.