Leasing Consultant - Madamore Apartments

Ackermann Group • Cincinnati, OH

2d • Onsite

About The Position

Ackermann Group is seeking a full-time Leasing Consultant to join their team at the Madamore Apartments, a 312-unit community located in Cincinnati, Ohio. The Leasing Consultant will be responsible for interacting with prospective and current residents to present the apartment community favorably while maintaining acceptable occupancy levels. This role involves sales and administrative duties with occasional light manual labor. The position requires establishing and maintaining a comprehensive understanding of community product knowledge, fair housing, and lease policies, ensuring all related documentation is accurate and timely. The consultant will also maintain knowledge of community data points, area market conditions, and routinely inspect units and the community campus for market readiness, collaborating with the Maintenance team as needed. They will act as the first point of contact for prospect and resident inquiries, converting queries into tours and escalating complex matters. Delivering exceptional customer experiences, anticipating and resolving resident issues, and participating in resident events and outreach efforts are key. The role includes greeting and touring prospective residents, completing administrative tasks associated with leasing and move-ins, documenting service needs, and demonstrating proficiency in property management and CRM software. Collaboration with the Community Manager and Maintenance team is essential, along with taking on other assigned tasks.

Requirements

• Availability to work full-time: Monday - Friday, 9:00am - 6:00pm + rotating Saturdays, 9:00am - 4:00pm.
• Previous customer service experience is required.
• Proficiency in property management software and Microsoft Office.
• Excellent written and verbal communication skills.
• Ability to quickly develop rapport with prospective residents.
• Ability to work well in a team setting.
• High school diploma or equivalent.

Nice To Haves

• Leasing and/or sales experience is highly preferred!
• Experience with Yardi Voyager, Rent Café, and CRM is preferred.

Responsibilities

• Presenting the apartment community in its most favorable light to prospective and current residents.
• Maintaining acceptable levels of occupancy.
• Handling sales and administrative aspects with occasional light manual labor.
• Establishing and maintaining comprehensive understanding of community product knowledge, fair housing, and lease policies.
• Ensuring all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely.
• Establishing and maintaining knowledge of basic community data points.
• Maintaining a current understanding of area micro and macro market conditions.
• Routinely inspecting units and community campus to ensure market readiness, executing remedies, and collaborating with Maintenance team.
• Acting as first point of contact to respond to prospect and resident queries.
• Converting prospect queries into physical tours.
• Distributing complex matters to appropriate person or member of Management.
• Delivering exceptional customer experiences that garner positive reviews.
• Taking initiative to anticipate and resolve resident issues and inquiries independently.
• Proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager.
• Participating in resident after hours events.
• Being responsible for certain community outreach efforts to market the desirability of the community.
• Greeting and touring prospective residents through community.
• Completing all administrative aspects associated with the leasing or move in process.
• Documenting (and potentially helps scheduling) routine service needs expressed by residents.
• Demonstrating proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups.
• Working effectively as part of a team, fostering open communication and support among community staff.
• Taking responsibility for other work-related tasks as assigned by Community Manager.

Benefits

• Competitive hourly compensation + commission potential for new and renewed leases
• Health benefits including medical, dental, and vision insurance
• 401k retirement program with company match
• Paid time off including sick, vacation, holidays, and your birthday!
• Employee rent discount to live at any Ackermann community
• Career coaching and development
• Company engagement events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED