Leasing Consultant ($75,000 - $100,000+k/year total compensation potential)

Irvine Company•Irvine, CA

16d•$75,000 - $100,000•Onsite

About The Position

The Leasing Consultant (Centralized Leasing Center) is part of a large, results-driven sales team and operates effectively in a dynamic, high-volume contact center environment. This critical role consistently leases apartments using an other-centered consultative sales approach with an emphasis on providing exceptional customer service. This role is responsible for exceeding sales performance targets and lease conversion rates to support optimal building occupancy.

Requirements

2+ years of demonstrated sales experience.
Problem-solving and interpersonal skills.
Excellent time management and organizational skills.
Technology proficiency in enterprise software and communication platforms.
Effective verbal and written communication.
Occasional travel required
Availability to work weekends, holidays, and evenings as the business requires.

Nice To Haves

High School Diploma or GED (or equivalent experience)
1 - 3 years of preferred relevant work experience.

Responsibilities

Utilizes an other-centered, consultative sales approach to evaluate prospective residents' needs and communicate relevant community benefits and value.
Achieves Key Performance Indicator targets and maintains a viable prospect pipeline to drive optimal lease conversion rates and supports division occupancy goals.
Engages in high-volume, multi-channel customer interactions (phone, email, and online chat) for inbound and outbound communication.
Responds to all prospective resident inquiries by scheduling tours, creating tour maps, providing self-guided tour navigation support, and assisting with digital applications.
Promotes positive, proactive prospect interactions to deliver a signature customer experience and support strong survey results.
Records all prospect activity, documentation, and customer information, accurately utilizing software including Salesforce, Onesite, and other resource databases.
Collaborates with site-level and cross functional team members to provide a seamless customer experience throughout the sales and move-in process.
Participates in regular sales coaching, training, courses and community visits to continuously expand portfolio knowledge.