Leasing Assistant

ACC MANAGEMENT GROUP, INC.•Fitchburg, WI

About The Position

Now Hiring: Leasing Assistant (Bilingual Preferred!) Fitchburg & Madison, WI Are you a people-person who thrives in a fast-paced, customer-focused environment? Do you love helping others find a place to call home? Join our growing team as a Leasing Assistant supporting a vibrant apartment community and townhome neighborhood in Fitchburg, along with a beautiful apartment complex in Madison! What You’ll Do As a Leasing Assistant, you’ll be the welcoming face of our communities and play a key role in creating an exceptional resident experience. Your responsibilities will include: Greeting and assisting prospective residents with tours and leasing inquiries Showcasing apartment homes and townhomes with enthusiasm and professionalism Supporting lease applications, renewals, and resident communications Assisting with marketing efforts, social media posts, and community outreach Maintaining organized records and assisting with administrative tasks Delivering top-tier customer service to current and future residents What We’re Looking For Friendly, outgoing personality with strong communication skills Customer service, sales, or hospitality experience preferred Strong organizational skills and attention to detail Ability to multitask and stay positive in a dynamic environment Spanish-speaking ability strongly preferred (but not required) Basic computer skills and willingness to learn property management software Why You’ll Love This Role Work across multiple beautiful communities in Fitchburg and Madison Be part of a supportive, energetic team Gain valuable experience in property management and leasing Opportunities for growth and advancement Competitive pay ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities! Essential Duties Ensure complexes and vacancies are ready for showings and move-in dates. Effectively communicate property features and amenities to all prospects. Answer questions to all prospects and potential applicants in a timely manner. Respond and follow up to all interested applicants that apply on their eligibility status. Conduct showings of vacant units to all interested prospects. Market all properties to promote, sell, and attract the company to potential prospects. Utilize all current marketing tools and trends and ensure they are up to date and in compliance. Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints. Have all interested prospects fill out and complete the application. Work with the Community Manager on processing all applications for eligibility status. Address resident concerns and all maintenance requests in a timely manner. Coordinate and process all lease paperwork for all move in and move outs. Maintain strong resident relations while continuing to enact company and community policies. Assist Community Manager in resident relations. Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property. Record and document all resident correspondence as appropriate. Report and document all accident and emergency situations to the Community Manager in a timely manner. Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law. Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation. Understand, maintain, and stay up to date on assigned property(s) description and classification. Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Requirements

High School diploma or equivalent required.
Previous customer service experience required.
Knowledge and experience in office or clerical setting.
Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
Maintain valid driver's license with acceptable driving record.
Flexibility with working hours and availability for later hours or Saturdays as needed.
Ability to prioritize and possess efficient time management skills.
Demonstrates excellent verbal and written communication skills.
Goal-oriented and team player.
Ability to work independently under tight deadlines.
Exhibits a high degree of professionalism and respect through appearance and interactions with others.
Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

Customer service, sales, or hospitality experience preferred
Strong organizational skills and attention to detail
Ability to multitask and stay positive in a dynamic environment
Spanish-speaking ability strongly preferred (but not required)
Basic computer skills and willingness to learn property management software
Leasing or property management experience is a plus.

Responsibilities

Ensure complexes and vacancies are ready for showings and move-in dates.
Effectively communicate property features and amenities to all prospects.
Answer questions to all prospects and potential applicants in a timely manner.
Respond and follow up to all interested applicants that apply on their eligibility status.
Conduct showings of vacant units to all interested prospects.
Market all properties to promote, sell, and attract the company to potential prospects.
Utilize all current marketing tools and trends and ensure they are up to date and in compliance.
Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
Have all interested prospects fill out and complete the application.
Work with the Community Manager on processing all applications for eligibility status.
Address resident concerns and all maintenance requests in a timely manner.
Coordinate and process all lease paperwork for all move in and move outs.
Maintain strong resident relations while continuing to enact company and community policies.
Assist Community Manager in resident relations.
Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
Record and document all resident correspondence as appropriate.
Report and document all accident and emergency situations to the Community Manager in a timely manner.
Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
Understand, maintain, and stay up to date on assigned property(s) description and classification.
Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.