Floating Leasing and Occupancy Specialist (Edgewood Apartments)

WinnCompanies•Westfield, MA

9d•Onsite

About The Position

WinnCompanies is looking for a Leasing and Occupancy Specialist to join our team at Edgewood Apartments, an 84-unit affordable housing community located in Westfield, MA. In this role, you will perform day-to-day leasing and marketing activities across multiple residential properties. This floating role supports leasing efforts through apartment tours, application processing, move-ins, and lease renewals, while delivering exceptional service to prospects, residents, and site teams. The Leasing and Occupancy Specialist must communicate effectively both verbally and in writing, proactively reaching out to both future and current residents to ensure excellent communication and identify needs. The role also requires timely responsiveness to leads and inquiries by utilizing leasing platforms and communication tools. This position plays a key part in maintaining budgeted occupancy at the highest attainable rents and contributes to the overall success of each property through flexible support, strong communication, and a proactive approach to leasing.

Requirements

High school diploma or GED equivalent.
3-5 years of experience in leasing.
A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
LIHTC experience.
Prior experience with RealPage.
Specialist in Housing Credit Management (SHCM) certification.
Experience with Microsoft Office applications.
Strong written and verbal communication skills.
Bilingual in English and Spanish.
Excellent customer service skills.
Ability to multi-task and work in a fast-paced environment.
Superb attention to detail.

Nice To Haves

Associate’s degree
Experience with Yardi other property management software.
NALP certification.
Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry.

Responsibilities

Interact with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic and property tours.
Lease apartments, qualify prospects, follow up on prospect leads, prepare lease documentation, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
Deliver customer service that exceeds expectations for new and current residents.
Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
Review, prioritize, and distribute resident service requests.
May assist with the planning and facilitation of property events.
May assist on-site management with ensuring that all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional, or corporate initiatives.
Maintain relationships with area businesses, employers, and real estate brokers to generate new business, while remaining current with local events and hiring trends that may have an impact on the property.
Maintain knowledge and understanding of current and submarkets; to include competitors and customer demographics
During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third-party vendor for review and approval.
May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
Remain up to date with federal, state, and other regulatory requirements and programs.