Leasing Agent- La Palmilla
About The Position
Cornerstone Residential is a property management company dedicated to providing excellent service and maximizing partner revenue. They manage over 23,000 housing units across 229 communities in the western and mid-United States. The company prioritizes resident and employee satisfaction to maintain high occupancy and foster community loyalty, aiming to create welcoming living environments that drive income growth for property owners. The Leasing Agent's role involves welcoming prospective residents, assisting with property tours, providing accurate information about apartment homes, processing rental applications, securing lease agreements, and aiding with lease renewals. All duties must be performed in accordance with Fair Housing Laws and Company policy, supporting the objective of meeting client expectations within the financial operating budget and management agreement.
Requirements
- Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
- Minimum 1 year of customer service and sales experience.
- High School diploma or equivalency certificate required.
- Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
- Must be proficient in speaking, reading, and writing in English.
- Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
- Must be able to pass a background and drug screening.
Nice To Haves
- Experience in hospitality, retail, sales, or customer service will also be considered.
- LIHTC experience
Responsibilities
- Welcome prospective residents and assist with property tours.
- Provide accurate information about apartment homes.
- Process rental applications and secure lease agreements from qualified persons.
- Assist with lease renewals.
- Maintain occupancy levels as established by owner/budget expectations.
- Exhibit professional leasing techniques.
- Assist with the completion of monthly Market Surveys and analysis.
- Assist with advertising and marketing strategies for the apartment community.
- Exhibit closing ratios in regards to phone and walk-in traffic per Cornerstone policy.
- Assist with ensuring that all online marketing sources are updated daily.
- Promote positive resident/management relations to retain desirable residents.
- Place customer need requests and follow up as the number one priority.
- Assist with resident retention programs.
- Ensure the safety, comfort, and privacy of all property residents.
- Ensure move-in orientation is completed consistently with new residents.
- Maintain appropriate resident files including forms, leases, and documents in accordance with Cornerstone Standard Operating Procedures.
- Ensure the daily integrity and confidentiality of resident files.
- Ensure that documents and reporting systems are maintained, updated, and organized.
- Assist in periodic reporting requirements as requested.
- Ensure compliance of risk management items such as reporting timely all injuries, illnesses, property damage following proper standard operating procedures.
- Assist residents with reporting of maintenance needs.
- Document facility and maintenance needs and ensure timely completion.
- Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
- Follow up on maintenance requests to promote resident communication and satisfaction.
- Other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Supplemental Insurance available
- Employer paid Life, AD&D, LTD, and STD
- 401k Plan
- Paid Vacation Time
- Paid Sick Time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
